Malissa Balram
Arlington
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
Work History
Administrative Specialist/HR Administrator
WestRock
10.2022 - 11.2023
- Streamlined office processes by implementing efficient document management and filing systems.
- Enhanced team productivity by providing administrative support and coordinating daily operations.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Facilitated communication between departments, organizing meetings and distributing essential information.
- Assisted in recruiting qualified candidates for open positions, conducting initial screenings and interviews.
Administrative Specialist/HR/Safety Coordinator
Custom Building Products Inc.
11.2016 - 10.2022
- Streamlined office processes by implementing efficient document management and filing systems.
- Managed schedules, appointments, and travel arrangements for executives, ensuring seamless coordination of events.
- Assisted in recruiting qualified candidates for open positions, conducting initial screenings and interviews.
- Provided exceptional reception services such as answering phone calls professionally, directing them appropriately while maintaining visitor logs.
- Collaborated closely with human resources personnel to ensure timely processing of new hire paperwork, benefits administration, and employee record updates.
- Enhanced workplace safety by conducting thorough risk assessments and implementing corrective actions.
- Reduced accident rates through the development and implementation of effective safety training programs.
- Collaborated with management to develop strategic safety goals, promoting a strong culture of workplace safety.
- Conducted regular site inspections, identifying potential hazards and ensuring prompt resolution.
- Evaluated incident reports, determining root causes and implementing preventive measures to avoid recurrence.
- Led emergency response drills, ensuring staff readiness for various emergencies including fires, chemical spills, and medical crises.
- Coordinated with external vendors for equipment maintenance, guaranteeing optimal functionality of all safety systems.
- Created an open line of communication between employees and management regarding safety concerns, fostering a collaborative approach to problem solving.
- Implemented hazard communication programs for chemical handling/storage procedures, maintaining MSDS records for easy access by employees during emergencies or routine operations.
- Organized Safety Committee meetings regularly to discuss updates on ongoing initiatives while actively involving employees in decision-making processes related to health & safety matters.
- Streamlined first aid & medical services within the facility by strategically placing first aid kits and medical supplies at designated locations.
- Conducted periodic audits of safety initiatives in place, identifying areas for improvement and implementing appropriate actions to maintain best practices.
- Inspected worksites, practices, and gear for compliance with established safety standards.
- Conducted safety audits and investigated plant quality issues.
- Inspected facilities for adherence to fire, hazard, and safety guidelines.
- Conducted safety training and education to employees to increase awareness of safety hazards and empower employees to work safely.
Admissions Representative
Career Education Corporation
01.2006 - 01.2014
- Increased student enrollment by conducting informative and engaging campus tours for prospective students and their families.
- Enhanced the college''s reputation by maintaining strong relationships with high schools, guidance counselors, and community organizations.
- Streamlined the admissions process for applicants by efficiently managing application materials and accurately entering data into the system.
- Improved decision-making by providing thorough evaluations of applicant files to admissions committees.
- Facilitated successful campus events such as open houses and orientation sessions, resulting in increased student engagement and satisfaction.
- Boosted conversion rates by consistently following up with prospective students through phone calls, emails, and personalized communications.
- Collaborated with other departments to ensure a seamless transition for incoming students, addressing any concerns or issues promptly.
- Provided exceptional customer service to all inquiries from prospective students, parents, and educators seeking information about the institution and its programs.
- Expanded outreach opportunities by representing the institution at college fairs, high school visits, and community events promoting higher education.
Education
OSHA 30 Hour General Industry -
The University of Texas At Arlington
Arlington, TX02.2023
OSHA 10 Hour General Industry -
The University of Texas At Arlington
Arlington, TX04.2018
Associate of Science -
College of New Rochelle, The
New Rochelle, NY06.2003
High School Diploma -
John Dewey High School
Brooklyn, NY06.1997
Skills
- Recruiting
- Microsoft Excel
- Office inventory management
- Data Entry
- Customer Service
- Payroll Administration
- Recordkeeping
- Processing Expense Reports
Timeline
Administrative Specialist/HR Administrator
WestRock
10.2022 - 11.2023
Administrative Specialist/HR/Safety Coordinator
Custom Building Products Inc.
11.2016 - 10.2022
Admissions Representative
Career Education Corporation
01.2006 - 01.2014
OSHA 30 Hour General Industry -
The University of Texas At Arlington
OSHA 10 Hour General Industry -
The University of Texas At Arlington
Associate of Science -
College of New Rochelle, The
High School Diploma -
John Dewey High School