MaLissa Blair
Norristown,PA
Summary
Hardworking Registered Nurse with success providing individualized patient care. Committed to delivering best-in-class patient care through effective education and counseling. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care.
Overview
13
13
years of professional experience
Work History
Triage Nurse
Axia Women's Health- Women for Women OBGYN
Wynnewood, PA
02.2022 - Current
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Verified, updated and communicated patient history prior to clinic appointments and procedures with providers.
- Educated patients on self-care strategies and preventative measures to minimize future health complications.
- Assisted in the development and implementation of department-wide policies and procedures related to triage services, further improving overall efficiency.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Improved communication among healthcare team members by serving as a liaison between patients, physicians, and nursing staff.
- Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
- Provided clear and concise instructions to patients regarding home care plans, ensuring proper understanding and adherence to treatment protocols.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
Registered Nurse
Brooke Glen Behavioral Hospital
Fort Washington, PA
06.2019 - 02.2022
- Cared for patients in 21-36 bed units and age ranging from adolescent to geriatric, supporting fellow nurses in delivering outstanding treatment to patients.
- Assesses and monitors complex resident health status and determines the appropriate nursing intervention and notify attending physician in the event of a change in the resident’s condition
- Accurately administers prescribed medications as needed, supervises the continuity of nursing care, responds to changes in medical conditions, medications, or other circumstances requiring special care needs, and performs first aid as required
- Provides nursing care according to physician’s orders and in conformance with recognized nursing practice, established standards and administrative policies
- Implemented quality patient care techniques to align with safety, health, and organizational regulations.
- Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
- Enhanced patient satisfaction by efficiently prioritizing and addressing urgent medical concerns in a timely manner.
- Reduced wait times for patients by swiftly assessing their conditions and directing them to appropriate care providers.
- Maintained accurate patient records, ensuring thorough documentation of triage assessments and treatment plans.
- Provided compassionate care for patients experiencing acute symptoms, offering emotional support and comfort during stressful situations.
- Educated patients on self-care strategies and preventative measures to minimize future health complications.
- Developed strong rapport with patients through active listening skills, empathetic communication, and genuine concern for their wellbeing.
- Counseled patients via telephone according to established guidelines and protocols, advising on provider-established plans of care.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Boosted patient confidence in their ability to navigate pregnancy, childbirth, and postpartum recovery by addressing concerns and providing reliable information throughout their healthcare journey.
- Improved patient outcomes by providing high-quality care and support to expectant mothers throughout pregnancy, labor, and postpartum stages.
Registered Nurse
Shannondell at Valley Forge
Audubon, PA
01.2018 - 07.2019
- Cared for patients in 20-30 bed units, supporting fellow nurses in delivering outstanding treatment to patients.
- Performed direct patient care, stabilized patients, and determined the next course of action from admission to discharge
- Assesses and monitors complex resident health status and determines appropriate nursing intervention and notify attending physician and responsible party in the event of a change in the resident’s condition
- Accurately administers prescribed medications as needed, supervises the continuity of nursing care, responds to changes in medical conditions, medications, or other circumstances requiring special care needs, and performs first aid as required
- Administered medications via oral, IV, and intramuscular injections and monitored responses.
- Cared for patients' wounds and changed dressings.
Certified Nursing Assistant
Shannondell at Valley Forge
Audubon, PA
12.2017 - 01.2018
- Provide direct care to 20-30 residents under the supervision of a nurse
- Document care, vital signs, and other assessment findings in the resident’s medical record
- Maintain appropriate patient and personal safety
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment
- Maintain unit and bedside supplies
- Therapeutically communicate with residents and family members, medical staff, and guests
- Function in a high-paced, high demand environment
- Maintain required certifications and yearly competencies
Mental Health Technician
Friends Hospital
Philadelphia, PA
09.2015 - 08.2017
- Assisted and counseled 32 patients daily
- Provide mentally impaired and emotionally challenged patients with routine physical, psychological, emotional, and rehabilitation care under the direction of nursing and medical staff
- Assess patients physical and emotional well-being and utilize de-escalation methods for uncommon behaviors and report medical concerns to nurse staff
- Collect vital signs during the shift from each patient on the unit and report any abnormal results to nursing staff
- Conduct therapeutic groups for patients, and other recreational activities including card games, coloring, and television viewing
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
Certified Nursing Assistant
Comfort Keepers
Charlotte, NC
01.2013 - 01.2015
- Provide or assist with personal care (i.e., bathing, care of mouth, skin, and hair)
- Perform incidental household services which are essential to the client’s care at home which may include but are not limited to meal preparation, light housekeeping, laundry, grocery shopping, organizing incoming mail
- Assist client with self-administration of medication that is ordered by a physician or other person authorized by state law to prescribe medications
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness
Certified Nursing Assistant
Bayada
Charlotte, NC
01.2013 - 01.2014
- Provided residents with personal-care services including taking vital signs, medication, and toileting, emptied catheter bags and bedpans
- Assisted residents with activities of daily living including helping with meals, transferring using assistive devices, bathing, dressing, and grooming
- Helped with prescribed exercises which the client and in-home aides have been taught by appropriate professional personnel
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
- Monitored progress and documented patient health status changes to keep the care team updated
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms
Technical Support Representative
ACN
Concord, NC
12.2010 - 06.2013
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Used ticketing systems to manage and process support actions and requests.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Managed high levels of call flow and responded to advanced residential and business technical support needs.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
Education
Bachelor of Science - Nursing
Ohio University
Athens, OH12.2021
Associate of Science - Applied Science of Nursing
Montgomery County Community College
Blue Bell, PA08.2018
No Degree - Certified Nursing Assistant
Nurse Aide Institute of Excellence
Charlotte, NC11.2012
Skills
- Accurate Documentation
- Patient Care Assessment
- Care Coordination
- Microsoft Office
- Delegation and Motivation
- Critical Thinking
- Customer Service Support
- Attention to Detail
- Unit Oversight
- Verbal and Written Communication
- Willingness to Learn
- Empathy and Compassionate Care
Additional References
n/a
Timeline
Triage Nurse
Axia Women's Health- Women for Women OBGYN
02.2022 - Current
Registered Nurse
Brooke Glen Behavioral Hospital
06.2019 - 02.2022
Registered Nurse
Shannondell at Valley Forge
01.2018 - 07.2019
Certified Nursing Assistant
Shannondell at Valley Forge
12.2017 - 01.2018
Mental Health Technician
Friends Hospital
09.2015 - 08.2017
Certified Nursing Assistant
Comfort Keepers
01.2013 - 01.2015
Certified Nursing Assistant
Bayada
01.2013 - 01.2014
Technical Support Representative
ACN
12.2010 - 06.2013
Bachelor of Science - Nursing
Ohio University
Associate of Science - Applied Science of Nursing
Montgomery County Community College
No Degree - Certified Nursing Assistant
Nurse Aide Institute of Excellence
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