Malissa Booth
Warrenton,MO
Summary
Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 20 years of experience. Highly effective and comfortable working with people at all levels in organization.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
24
24
years of professional experience
Work History
Owner-Artist
Madame Voodoo’s House of Ink
03.2008 - Current
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Consulted with customers to assess needs and propose optimal solutions.
- Established foundational processes for business operations.
- Generated revenues yearly and effectively capitalized on industry growth.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Contributed to creative process through original ideas and inspiration.
- Made use of materials, such as ink, watercolors, charcoal, oil, computer software, paints, and pencils to complete unique piece for customers.
- Developed art and design concepts.
- Created commissioned artwork for organizations and private clients.
- Utilized digital techniques to create and enhance artwork.
- Worked with clients to understand desired outcomes and requirements.
- Produced sketches and drafts to refine artwork before completion.
- Used oil and acrylic paints, watercolors and digital media to create art pieces.
Travel Supervisor
CWT
12.2003 - 11.2007
- Helped customers with passport and visa applications.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Provided customers with best deals and well-researched travel options, successfully negotiating rates while improving customer satisfaction ratings.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Promoted dedicated customer service and support by promptly resolving customer complaints.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Developed and maintained courteous and effective working relationships.
Corporate Travel Agent
American Express
01.2001 - 10.2003
- Reached out to airlines, hotels, rental car companies and other services to proactively resolve issues.
- Booked private jets and arranged car, greeter and support services for VIP travelers.
- Managed administrative functions such as billing, expense, and commission tracking.
- Provided essential information and paperwork to travelers.
- Set up flights, hotels, and ground transportation for individuals and groups.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Followed up with customers to increase customer service with travel plans.
- Coordinated both international and domestic travel accommodations for customers, arranging for airfare, hotel and rental car reservations.
- Maintained up-to-date knowledge of travel industry trends, regulations and best practices to better serve customers.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Education
GED -
Bayless
St Louis, MOSkills
- Social media control
- Design coordination
- Budget administration
- Customer relations
- Verbal and written communication
- Talent development
- Staff management
- Small business operations
- Hiring and staffing
- Staff hiring
Timeline
Owner-Artist
Madame Voodoo’s House of Ink
03.2008 - Current
Travel Supervisor
CWT
12.2003 - 11.2007
Corporate Travel Agent
American Express
01.2001 - 10.2003
GED -
Bayless
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