Malissa Ephlin

Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.

• Implemented a referral process to prevent back up of new patient referrals
• Implemented a new paper chart system
• Skills Used
• Supervisory skills, management skills, teamwork
• Director of Nursing
• WoodRidge Behavioral Care - Osceola, AR
• October 2010 to January 2015
• Responsibilities
• Managed all nursing staff
• Ensure compliance of all State and Federal healthcare guidelines
• Conducted monthly staff meetings
• Ensured all staff received required training
• Completed training logs, performance improvement measures, and infection control plans
• Worked together with the Executive
• Director and Unit Supervisor
• Assisted the Medical Director
• Participated in treatment team meetings
• Accomplishments
• Worked with other Dons to create and implement an infection control plan
• Restructured and organized staff training logs
• Skills Used
• Supervisory skills, management skills, teamwork, RN
• State: AR
• Skills
• Excell
• Word
• Individual / Group Counseling
• Crisis Intervention
• Group Therapy
• Utilization Review
• Pain Management
• Medication Administration
• Behavioral Therapy
• Utilization Management
• EMR Systems
• Mental Health Counseling
• Behavioral Health
• Nursing
• Case Management
• Intake Experience
• Managed Care
• Management
• Quality Assurance
• Crisis Management
• Supervising Experience
• Program Management

• Authorized to work in the US for any employer