Hi, I’m
Malissa Greenberg
Alvarado,TX
Jesus is the Way, the Truth, and the Life
God Bless
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for clients. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Keeping the Brand positive, active, and constantly evolving is the number one priority!
Overview
16
years of professional experience
Work History
Inspire Brands-Buffalo Wild Wings
Wing Certified Trainer
06.2016 - Current
Job overview
- Cultivated warm relationships with regular customers.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Increased sales significantly by upselling higher-end products to customers.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction..
- Provided coaching and mentoring to employees.
- Communicated product information with confidence and educated consumers about company.
- Continually maintained and improved company's reputation and positive image in markets served.
Contracted-The Moose Lodge
Small Business Owner
09.2018 - 11.2019
Job overview
- Promoted business via social media to generate traffic and maximize brand identity.
- Designed business plan to define concept, short-term and long-term goals and strategies.
- Researched trends and current innovations to determine competition and develop competitive pricing points.
- Evaluated sales reports and financial statements to manage cash flow and develop techniques to improve business.
- Led restructuring of restaurant menu, resulting in increased customer satisfaction and profits.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Oversaw food preparation and monitored safety protocols.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
Big Tex TrailersFort Worth, TX
Office Manager
11.2013 - 02.2015
Job overview
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Received and processed paperwork for titles, new license plates, and renewals.
- Prepared tax and title documents to submit to County Tax Assessor.
The VirginianTwentynine Palms, CA
Bartender/Brand Promoter
2012.05 - 2013.08 (1 education.year_Label & 3 education.months_Label)
Job overview
- Proven ability to learn quickly and adapt to new situations.
- Self-motivated, with a strong sense of personal responsibility.
- Researched and identified new business opportunities.
- Provided exceptional customer service to drive satisfaction.
- Collaborated with marketing team to create and implement promotional campaigns.
- Monitored customer preferences to determine focus of sales efforts.
- Identified potential marketing opportunities to increase brand awareness.
- Communicated product value, quality, and style to educate and entice potential customers.
HootersIrving, TX
Hooters Girl Trainer
2008.03 - 2011.11 (3 education.years_Label & 8 education.months_Label)
Job overview
- Engaged customers with friendly demeanor and extensive product knowledge.
- Promoted and set up sales using communication and marketing abilities.
- Promoted products and services by posing for commercials, live shows, and photo shoots.
- Provided exceptional customer service to drive satisfaction.
- Developed creative displays and signage to draw customers to products.
- Developed and executed promotional campaigns to drive brand awareness and sales.
Education
Joshua High SchoolJoshua, TX
High School Diploma
Skills
- Customer Experience
- Sales Expertise
- Item Promotion
- Transactions and Cash Handling
- Natural Leadership
- Conflict and Complaint Resolution
- Cool Under Pressure
- Hospitality Service Expertise
- Adaptable and Flexible
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Small Business Owner
Contracted-The Moose Lodge
09.2018 - 11.2019
Wing Certified Trainer
Inspire Brands-Buffalo Wild Wings
06.2016 - Current
Office Manager
Big Tex Trailers
11.2013 - 02.2015
Bartender/Brand Promoter
The Virginian
2012.05 - 2013.08 (1 education.year_Label & 3 education.months_Label)
Hooters Girl Trainer
Hooters
2008.03 - 2011.11 (3 education.years_Label & 8 education.months_Label)
Joshua High School
High School Diploma
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