Malissa Hill
Jonesboro,TX
Summary
Experienced Laundry Manager with comprehensive knowledge in managing daily laundry operations, including staff supervision and quality control. Skilled in implementing efficient operational practices to improve productivity and reduce costs. Known for strong leadership skills, problem-solving abilities, and commitment to maintaining high standards of cleanliness and hygiene. Significant contribution to enhancing customer satisfaction by providing exceptional laundry services at previous work settings.
Overview
30
30
years of professional experience
Work History
Laundry Manager II
Texas Dept. of Criminal Justice
Gatesville, TX
06.2021 - 10.2024
- Ensured that all safety protocols were followed during the handling of hazardous chemicals in the workplace.
- Provided support and assistance to team members when needed, encouraging collaboration between departments within the organization.
- Implemented strategies for improving efficiency levels within the laundry department while adhering to budget constraints.
- Performed daily inspections of equipment and facilities to identify potential hazards or risks.
- Carried out monthly audits of laundry operations in order to identify areas where improvements could be made.
- Inventoried incoming supplies and placed items in stock for use by personnel.
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Transported washed items in carts to dryers, loading into dryers and setting drying time and temperature.
- Started washers and driers, turning valves or levers to regulate machine processes.
Correctional Officer
TDCJ-ID
Gatesville, TX
04.1995 - 10.2020
- Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
- Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
- Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
- Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
- Interacted with inmates in an effort to reduce tension between them and maintain a peaceful atmosphere within the facility.
- Assisted in training new Correctional Officers in proper safety protocols and techniques for dealing with difficult situations.
- Conducted regular cell inspections looking for evidence of drug use or other prohibited items that could pose a threat to security.
- Transported prisoners between facilities or court hearings using secure vehicles equipped with restraints.
- Administered first aid when required due to injury or illness sustained by an inmate while under supervision.
- Inspected cells and conducted random searches of common areas.
- Monitored daily activities to identify and manage suspicious behavior, improper conduct and signs of conflict.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Applied non-violent response tools and physical restraint during problematic situations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Supervised offender work assignments and evaluated performance for compliance with standard regulations.
- Instructed inmates on work detail and oversaw work-site transportation.
- Responded to emergencies and incidents, such as fights or attempted escapes, using appropriate restraint techniques.
- Operated security control systems to monitor entrances, exits, and movement within the facility.
- Participated in training sessions to stay current on best practices in corrections and emergency response.
- Escorted inmates within the facility, including to and from cells, medical appointments, and recreational activities.
- Maintained detailed logs of inmate behavior, incidents, and daily activities.
- Conducted searches of inmates and visitors to prevent the smuggling of contraband.
- Provided first response medical care in emergency situations until professional medical staff could take over.
- Conducted headcounts to ensure that all inmates were accounted for.
- Enforced institutional policies and procedures to maintain order and security within the correctional facility.
Education
Stephenville High School
Stephenville, TXSkills
- Scheduling Coordination
- Health and safety compliance
Timeline
Laundry Manager II
Texas Dept. of Criminal Justice
06.2021 - 10.2024
Correctional Officer
TDCJ-ID
04.1995 - 10.2020
Stephenville High School
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