Summary
Overview
Work History
Education
Skills
Educated Certifications
Education Certifications
Timeline
Generic
Malissa Hilton

Malissa Hilton

Administration
Madras,OR

Summary

Achievement oriented individual with 20+ years of dedicated experience in business ownership. Seeking a full-time position that offers professional challenges utilizing skills versed in technology, data entry, time management, and problem-solving.

Overview

16
16
years of professional experience

Work History

Certified Family Childcare Provider

Rocking Horse Childcare & Preschool
01.2018 - Current
  • Developed realistic budgets based upon costs and fees through recurring data entry for successfully operating business.
  • Delegated business accounting, bi-weekly payroll, marketing, and customer waitlist.
  • Arranged connections with community organizations to provide additional resources and services to families.
  • Maintained communication with local and state government agencies to uphold compliance with all regulations through required records and program policies.
  • Attended professional meetings and conferences to maintain and improve professional proficiency.
  • Trained and motivated employees to perform optimally in daily tasks including teaching, and cleaning.
  • Furnished facility with supplies, equipment, food, and creative materials.
  • Scheduled employees regarding customer traffic and employee work-life balance.
  • Managed recruiting, hiring, and training of all team members.
  • Engaged with parents and families through positive interactions/engagements to create positive relationships for children’s development.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Implemented daily routines and activities through play and crafts to stimulate emotional, social, and physical development, while engaging with children.
  • Logged important information regarding overall wellbeing, feedings and any medications administered.
  • Monitored children's activities to verify safety and wellbeing through maintained positive reinforced group discipline.
  • Provided support and guidance to children in learning overall independence, and conflict resolution.
  • Helped children develop all life skills in preparation for preschool, kindergarten, and beyond.
  • Created/maintained a healthy, safe, and engaging learning environment for all age groups of children with various learning styles and abilities.

Senior Technical Support Advisor

IBEX Global
05.2012 - 09.2014
  • Helped streamline repair processes and update procedures for support action consistency.
  • Responded to customer inquiries and provided technical assistance over phone and in person.
  • Generated reports to track performance and analyze trends.
  • Installed and configured operating systems and applications.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Periodically followed up with customers about resolved issues to maintain high standards of customer service.

Bookkeeping Administrative Assistant

Prg Property Management
01.2008 - 12.2008
  • Managed invoices, payments and deposits, maintaining accurate expenditure records.
  • Corrected discrepancies in financial records for balanced books.
  • Reconciled bank statements and credit card accounts for accuracy and completeness.
  • Validated and recorded invoices and resolved discrepancies with vendors.
  • Implemented orderly, organized filing systems for easy record retrieval.
  • Maintained inventory of office supplies and placed orders.
  • Processed employee and contractor expense reimbursements quickly.
  • Generated financial reports and summaries for management review.
  • Updated financial records using various software programs for current, accurate accounts.

Education

No Degree - Early Childhood Education

Central Oregon Community College
Bend, OR
02.2016

No Degree - Accounting

Central Oregon Community College
Bend, OR
06.2009

High School Diploma -

Sprague High School
Salem, OR
06.1994

Skills

  • Problem-Solving
  • Recordkeeping Requirements
  • Documentation and Reporting
  • Daycare Center Operation
  • Time Management
  • Decision-Making
  • Calendaring and Scheduling
  • Financial Administration
  • Data Entry
  • Start-Up Operations
  • Fast learner

Educated Certifications

-Setting prices, price increases/inflation impact

-Leadership skills: Understanding your leadership assets

-Stress-Free Facility Management: Helping schools and childcare programs run smoothly

-Introduction to collaborative problem solving


Education Certifications

-Setting prices, price increases/inflation impacts

-Leadership styles: Understanding your leadership assets

-Stress-free Facility Management: Helping schools and childcare programs run smoothly

-Introduction to collaborative problem solving

Timeline

Certified Family Childcare Provider

Rocking Horse Childcare & Preschool
01.2018 - Current

Senior Technical Support Advisor

IBEX Global
05.2012 - 09.2014

Bookkeeping Administrative Assistant

Prg Property Management
01.2008 - 12.2008

No Degree - Early Childhood Education

Central Oregon Community College

No Degree - Accounting

Central Oregon Community College

High School Diploma -

Sprague High School

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