Malissa Kiser
Norton,Ohio
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
21
21
years of professional experience
Work History
Sales Manager
Harbor Freight Tools
08.2019 - Current
- Established relationships with customers, providing personalized service and support
- Provided coaching and feedback to staff on an ongoing basis in order to improve job performance
- Adherence to company loyalty programs to increase customer retention
- Managed team to achieve growth with sales and loyalty targets
- Trained staff on company brand and standard operating procedures
General Manager
Smokin' Claw Tavern
10.2015 - 12.2017
- Built and maintained relationships with vendors and suppliers
- Provided coaching and mentoring support for employees at all levels of the organization
- Monitored store performance and identified opportunities for improvement
- Managed profit goals against budget and prior year, keeping controllable costs within budget
- Managed budget implementations, employee reviews, training, and schedules
General Manager
Tommy Li's Restaurant
01.2014 - 10.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Carefully interviewed, selected, trained, and supervised staff.
- Correctly calculated inventory and ordered appropriate supplies.
General Manager
Prime 93
10.2007 - 11.2013
- Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
- Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Coordinated with vendors to provide seamless event experiences, from setup to teardown.
- Collaborated with clients to create customized menus, meeting dietary and budgetary requirements.
- Booked large groups for weddings, seminars, conferences, and other events
General Manager
Lakeside Restaurant
02.2004 - 05.2007
Skills
- Client Relationship Management
- Staff Management
- Verbal and written communication
- Performance Management
- Resolution-oriented
- Positive and upbeat
- Operations management
- Cost control
Timeline
Sales Manager
Harbor Freight Tools
08.2019 - Current
General Manager
Smokin' Claw Tavern
10.2015 - 12.2017
General Manager
Tommy Li's Restaurant
01.2014 - 10.2015
General Manager
Prime 93
10.2007 - 11.2013
General Manager
Lakeside Restaurant
02.2004 - 05.2007
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