Malissa Newman
Goshen,OHIO
Summary
Dynamic and results-driven professional with a proven track record of exceeding sales goals and enhancing operational efficiency. Leveraging exceptional communication and organizational skills, adept at problem-solving and fostering team collaboration. Demonstrated ability to increase customer satisfaction and drive business growth through innovative strategies and meticulous attention to detail. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
30
30
years of professional experience
Work History
Investor
Self
03.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Sales Supervisor
Self Employed Web
05.2018 - Current
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Checked store merchandise regularly for proper display and replenishment.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Boosted sales by implementing effective training programs for new and existing employees.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
- Coordinated promotional events to showcase product offerings effectively, attracting new customers to the brand.
- Played an integral role in recruitment processes by interviewing candidates and guiding them through onboarding procedures upon hire completion successfully.
- Conducted regular performance evaluations, identifying areas for improvement and implementing necessary action plans.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Provided leadership, guidance and direction to sales team members, offering assistance with any need at any time.
Kennel Manager and Owner
Self
02.1994 - 09.2020
- Conducted facility tours for potential clients, showcasing the high-quality services provided at the kennel.
- Ensured cleanliness of facilities by establishing a rigorous cleaning schedule, improving overall hygiene levels.
- Managed inventory to ensure adequate supplies, effectively reducing costs and waste.
- Streamlined record keeping for better tracking of daily activities and animal health data.
- Oversaw care, grooming and medication of pets during temporary kennel stays.
- Developed schedule for kennel assistants to balance walking, feeding and socializing needs of animals in care.
- Enhanced animal care standards through regular monitoring and updating of health protocols.
- Implemented safety measures to minimize risks of accidents or injuries among staff members and animals.
- Established emergency protocols for handling unforeseen situations involving animals or staff members efficiently.
- Maintained strict adherence to licensing requirements, inspections, and other regulations relevant to the industry.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Managed day-to-day business operations.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Consulted with customers to assess needs and propose optimal solutions.
Education
GED -
Glen Este High School
Cincinnati, OH09.1987
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Time Management
- Flexible and Adaptable
- Dependable and Responsible
- Multitasking
- Multitasking Abilities
- Excellent Communication
- Organizational Skills
- Active Listening
- Organization and Time Management
- Calm Under Pressure
- Decision-Making
- Problem Resolution
- Verbal Communication
Timeline
Investor
Self
03.2022 - Current
Sales Supervisor
Self Employed Web
05.2018 - Current
Kennel Manager and Owner
Self
02.1994 - 09.2020
GED -
Glen Este High School
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