Malissa Sagrero
Fresno,CA
Summary
To pursue a career that allows me to use my abilities and professionalism.
Excellent communication skills, great leadership ability and well organized. Organized Operations Lead with more than 12 years of experience guiding crucial systems and workforce effectiveness measures.
Overview
20
20
years of professional experience
Work History
Operations Lead/Recruiter Specialist
Select Staffing
05.2012 - Current
- Client relationship to determine best candidate selection by reviewing job description and candidate profile
- Recruiting activities to include job postings, interviewing candidates to determine best fit for clients
- Process new applicant/associate documentation required by Select Staffing and State required documents
- Processed injured worker documentation in office and Corvel, liason between injured worker and Employbridge staff.
- Managed and allocated staff and material resources to meet production goals.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Motivated and trained employees to maximize team productivity.
- Generated reports detailing findings and recommendations.
- Collected, arranged, and input information into database system.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.Conducted root cause analysis in deficient areas to identify and resolve issues.
- Conducted regular reviews of operations and identified areas for improvement.
- Employment Development Claim Hearings
RCMC Clerk
Regional Community Medical Center
Riverside , CA
10.2009 - 04.2012
- Registration of patients, document and contact other facilities for referrals
- Processed medical billing submissions and worked with Insurance companies as a liaison for workman's comp claims.
- Collected information, forms and signatures from patients or family members to create efficient admissions experience.
- Improved applicant satisfaction with timely responses to inquiries and thorough follow-up communication.
- Accurately inputted patient and insurance information into company's computer system using (EHR) and (HIS)
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Ensured compliance with federal, state, and institutional regulations regarding admission policies through diligent adherence to established guidelines.
- Prepared and processed patient referrals and transfer requests.
- Managed office bookkeeping with insurance billing and patient payments.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Completed preliminary paperwork for incoming and outgoing patients.
- Interviewed patients or representatives to obtain and verify medical history prior to being seen by medical professionals.
- Reduced wait times for applicants by expediting the review process through effective multitasking and time management skills.
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
Medical Records Manager
Clear View Cancer Institute
10.2008 - 10.2009
- As a records manager, I supervised a team of 7 Records Clerks and 3 File Clerks
- I helped employees maintain or improve their skills as a records clerk, made sure all new patient records were in the charts prior to appointment time
- Improved patient care by efficiently managing and organizing medical records for easy access and retrieval.
- Assisted in the transition from paper-based records to digital formats, resulting in improved efficiency within the department.
- Communicated with patients, ensuring that medical information was kept private.
- Implemented electronic health record systems to enhance data management, leading to improved patient outcomes.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Appointment Coordinator
Claremont Optometry
06.2004 - 10.2008
- As an appointment coordinator, I was responsible for physician schedules and patient appointments
- I dispensed contact lenses and pre-tested patients
- I also processed monthly billings and collections, verified coverage through various insurance agencies, and ensured accuracy in patient information on files, bills, and other related paperwork
- Last, I displayed strong customer relation skills through my interaction with customers as I provided them with information on appointments, insurance, and payment procedures.
Education
Associate of Arts - Criminal Justice
El Camino College
Inglewood, CA05.1999
Skills
- Customer Service
- Time Management
- Patient Registration
- Payment Scheduling and Collection
- Data Entry Software
- Customer Service
- Insurance Authorizations
- Background Checks
- Human Resource Policies
- Employment Verification
Accomplishments
- Led a successful team that consistently met or exceeded client satisfaction metrics.
- Received recognition for outstanding leadership and contributions to the agency's success
Languages
Spanish
Full Professional
Timeline
Operations Lead/Recruiter Specialist
Select Staffing
05.2012 - Current
RCMC Clerk
Regional Community Medical Center
10.2009 - 04.2012
Medical Records Manager
Clear View Cancer Institute
10.2008 - 10.2009
Appointment Coordinator
Claremont Optometry
06.2004 - 10.2008
Associate of Arts - Criminal Justice
El Camino College