Malissa Silacci
Redmond,OR
Summary
Experienced higher education professional with 15 years of expertise in student services, academic coaching, and equity-focused program development. Adept at mentoring and guiding individuals to achieve their academic, career, and personal development goals through tailored one-on-one support. Skilled in fostering inclusive learning environments, building collaborative partnerships with college departments and community organizations, and implementing initiatives that enhance student well-being and success. Proven ability to design and manage processes that ensure operational efficiency and compliance. I am passionate about creating equitable opportunities and developing innovative programs that empower diverse student populations.
Overview
17
17
years of professional experience
1
1
Certification
Work History
College and Career Success Coach
Central Oregon Community College
06.2022 - Current
- Expanded the SNAP Training and Employment Program (STEP), from a single participant more than 240 students in , driving accessibility to workforce training.
- Facilitated successful transition from college to career by guiding students through the exploration of potential career paths based on their interests, skills, values, and goals.
- Managed caseload of diverse students from various academic disciplines while maintaining a high level of individualized attention to each student's unique needs.
- Secured and distributed $130,000 in direct financial support for tuition, fees, and books by strategically braiding multiple funding sources.
- Navigated complex federal, state, and institutional regulations to ensure seamless funding allocation and compliance.
- Strengthened strategic partnerships to enhance program sustainability and increase student access to funding.
Instructor Bridge to College and Career
Central Oregon Community College
06.2024 - 09.2024
- Teach essential life skills, including budgeting, time management, and goal setting, to equip students for personal and academic success.
- Work with other faculty, counselors, and support staff to provide an integrated approach to student success, ensuring students receive the academic, social, and emotional support they need to thrive in college.
- Provide tailored support and supervision to help students successfully transition from GED to credit college courses.
- Help students navigate college systems, understand academic expectations, and utilize available resources.
Financial Aid Advisor - Specialist
Central Oregon Community College
10.2009 - 06.2022
- Designed and led an online five-part scholarship series, empowering over 376 students with strategies to secure funding and reduce financial barriers to education.
- Produced a bilingual financial aid video in Spanish and English for 17 local high schools, expanding access to funding resources and improving college affordability awareness.
- Ensure accurate certification and timely verification of student enrollment for veterans utilizing Post 9/11 benefits, scholarships, and vocational rehabilitation, safeguarding compliance with Veteran Affairs.
- Maintained full compliance with federal, state, and institutional regulations by efficiently managing student records, credit hours, and program eligibility, ensuring access to financial aid and veteran benefits.
Clinical Intern Lead
Fox Hollow Residential Living (OSU Cascades)
01.2012 - 06.2014
- Designed and led an intern onboarding program, providing training, feedback, and mentorship to enhance professional growth and service quality.
- Supervised and mentored a team of four interns, fostering skill development, problem-solving, and clinical competency in a supportive learning environment.
- Led weekly group therapy sessions and collaborated with interdisciplinary teams develop personalized care plans while upholding ethical standards.
Customer Service Supervisor
Kohls Department Store
01.2009 - 01.2012
- Supervision of 7 plus employees each shift in the administration of point of sale, opening and closing procedures.
- Facilitated workshops on customer engagement strategies, including effective communication and problem-solving techniques, to ensure a seamless shopping experience.
- Supervised daily cashiering and customer service activities, ensuring compliance with Kohl's policies, cash handling procedures, and loss prevention protocols.
Education
Master of Science - Community Mental Health Counseling
Oregon State University Cascades
Bend, OR06.2014
Bachelor of Science - Psychology
United States International University
San Diego, CA06.1988
Skills
- Student-Centered Coaching & Advising
- Program Development & Growth
- Resource Navigation
- Data Tracking & Compliance
- Grant Reporting & Budget Management
- Academic & Career Planning
Certification
- Certified Career Coach Service Training, NCCDA, 2024
- Diversity, Equity & Inclusion Workplace Certification, South Florida School of Business, 2021
- Diversity Leadership Certificate, Central Oregon Community College, 2014, 2015
- Safe Zone Advocate Training, Central Oregon Community College, 2012
Timeline
Instructor Bridge to College and Career
Central Oregon Community College
06.2024 - 09.2024
College and Career Success Coach
Central Oregon Community College
06.2022 - Current
Clinical Intern Lead
Fox Hollow Residential Living (OSU Cascades)
01.2012 - 06.2014
Financial Aid Advisor - Specialist
Central Oregon Community College
10.2009 - 06.2022
Customer Service Supervisor
Kohls Department Store
01.2009 - 01.2012
Bachelor of Science - Psychology
United States International University
Master of Science - Community Mental Health Counseling
Oregon State University Cascades
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