Malissa Smith

Exceeded performance metrics by consistently meeting or surpassing departmental goals for account processing efficiency and accuracy, optimized workflow processes within the team, leading to improved overall productivity levels, implemented process improvements that resulted in faster turnaround times for account updates and modifications, developed working relationships with associates, employees of other departments and representatives of other organizations.

Answers customer inquiries/communications as required, handles complaints and questions timely and efficiently, navigates issues/problems that arise, follows up with customer needs, processes home heat orders for deliveries, makes outbound calls for quality control/sales/collections, assists customers with billing and budget reconciliation.

Greeted patients, answered phones, scheduled appointments, processed and filled oxygen and CPAP orders, verified insurance and procured authorizations for durable medical equipment, recertified authorizations for continued use of equipment, received payments, collected information and paperwork for accounts receivables.

Answered phones, scheduled appointments, accepted and filled orders for durable goods, received orders from hospitals and rehabilitation centers to provide equipment services to patients, verified and initiated insurance authorizations.