Malissa Y. Vongluekiat
La Grange Park,IL
Summary
As a knowledgeable and dedicated professional with over 17 years of administrative, healthcare, and patient care experience, I seek to broaden my skills and abilities to add value to your organization.
Overview
22
22
years of professional experience
Work History
Revenue Cycle Specialist/Assistant Team Leader
MBOS Inc.
Hillside, IL
06.2020 - Current
- Compliance reports on monthly e-learning and quarterly education modules.
- Sitting in with the hiring manager to help identify needed and complementary skills to create an efficient and effective team.
- Responsible for onboarding packets, i.e., drug test, background check, quality, and daily productivity review.
- Supervise day-to-day operations.
- Monitor team productivity and work performance for a team of 20.
- Weekly Quality Assurance report
- Assist with training oncoming new hires in learning the job.
- Ensured that claims are received in a timely fashion for Medicare, Medicaid, and Managed Care Organizations.
- Checked claims coding for accuracy with ICD-10 standards.
- Investigated denials, and collaborated with internal team members and third-party representatives to identify solutions.
- Flagged return claims and dealt with insufficient payments.
- Performed insurance verification, pre-certification, and pre-authorization.
- Contacted insurance providers to check patient coverage and/or claim status.
- Ability to multitask and prioritize workload as needed.
Administrative Assistant
River Forest Medical Associates
River Forest, IL
07.2013 - 06.2021
- Greeted patients and checked them in.
- Managed high-traffic phone calls, ensuring efficient communication and patient support.
- Scheduled and confirmed patient appointments and medical consultations to optimize clinic workflow.
- Utilized Microsoft software and EPIC system for medical reports, invoices, and records management.
- Coordinated with insurance companies for referrals and authorization approvals.
- Performed medical coding for procedures and diagnoses related to patient labs.
- Executed data entry and maintained accuracy of medical records and correspondence files.
- Initiated new and refill prescriptions under direct supervision of physician via phone or efax.
- Daily filing
Unit Secretary
Plymouth Place Inc.
La Grange Park, IL
09.2018 - 06.2020
- Supported administrative and healthcare staff with skilled clerical assistance.
- Scheduled and confirmed new patient appointments for diagnostic, surgical, consultation, and follow up services.
- Compiled physical and electronic charts.
- Broke down charts upon discharges.
- Executed clerical tasks and assisted with all unit duties as directed.
- Maintained strong and trusting rapport with patients, family members and all healthcare staff to build relationships.
- Monitored unit supply levels and notified management of ordering needs.
Certified Nursing Assistant
Plymouth Place
La Grange Park, IL
11.2013 - 09.2018
- Provide basic care to patients
- Assists patients with activities of daily living
- Provide proper positioning to patient post surgeries or to those bed-bound
- Assess patient vital signs routinely
- Preceptor to new hire
- Charting on ADL's, intake/output, behaviors
Patient Care Tech 2/ Unit Secretary
Loyola University Medical Center
Maywood, IL
01.2008 - 07.2013
- Prepared patient rooms prior to arrival
- Collected urine and fecal samples
- Phlebotomy and EKG
- Provided daily charting of information on patients such as vitals, mobility activity, eating percentages, and daily inputs/outputs
- Provided Administrative assistance
- I made charts, copies, sent faxes, and handled all incoming and outgoing correspondence.
- Appointment scheduling and confirmation for various companies, procedures, and transportation.
- Greeting guests and answering all phone calls in a professional and timely manner.
- Software knowledgeable in Microsoft, Excel, Outlook
- OneSource and Epic trained
- HIPPA knowledgeable
Certified Nurse Assistant
Briar Place Nursing Center
Indian Head Park, IL
11.2006 - 12.2007
- Assisted with adequate nutrition and fluid intake and charted information accordingly
- Provide proper positioning to residents for comfort and prevention of pressure ulcers
- Transferred residents in/out of wheelchair/bed with adaptive equipment
- Assisted with toileting, changing patients, grooming, showering needs, and other activities of daily living
Front Desk Receptionist
Century 21 Alonzo & Associates
La Grange Park, IL
05.2003 - 11.2006
- Responsible for fielding incoming phone calls and properly providing assistance.
- Greeted clients.
- Processed housing contracts.
- Responsible for ensuring that office supplies are stocked.
- Managed daily office operations and maintenance of equipment.
Education
completed - Medical coding and billing
Penn Foster
2017
Associate of Arts - General
Triton College
2007
High School Diploma - General
Riverside Brookfield High School
2003
Skills
- Excellent verbal and written communication skills
- Microsoft Word, Excel, PowerPoint
- Customer Service and Problem Solving
- Multi-tasking
- Team leadership
- Switchboard knowledge
- Organization
- Ability to learn fast and pick up new programs
- Medical Terminology knowledge
- Trained in catheter and IV removal, and phlebotomy
Affiliations
Member, AAPC
References available upon request
Timeline
Revenue Cycle Specialist/Assistant Team Leader
MBOS Inc.
06.2020 - Current
Unit Secretary
Plymouth Place Inc.
09.2018 - 06.2020
Certified Nursing Assistant
Plymouth Place
11.2013 - 09.2018
Administrative Assistant
River Forest Medical Associates
07.2013 - 06.2021
Patient Care Tech 2/ Unit Secretary
Loyola University Medical Center
01.2008 - 07.2013
Certified Nurse Assistant
Briar Place Nursing Center
11.2006 - 12.2007
Front Desk Receptionist
Century 21 Alonzo & Associates
05.2003 - 11.2006
completed - Medical coding and billing
Penn Foster
Associate of Arts - General
Triton College
High School Diploma - General
Riverside Brookfield High School
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