Summary
Overview
Work History
Education
Skills
Personal Information
References
Certification
Timeline
Generic

Malissa Wilson

Santa Clara,CA

Summary

Resourceful Office Manager with more than 20 years of experience optimizing office procedures and overseeing operations. Skilled in schedule management, payroll administration and business correspondence coordination. Disciplined and systematic professional thrives in high-pressure, team-based atmospheres.

Overview

34
34
years of professional experience
1
1
Certification

Work History

Office Manager

O2Micro Inc
Santa Clara, CA
04.2008 - Current
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
  • Provided product shipment logistical support and quality control by coordinating with vendors, resulting in increased revenue.
  • Maintained inventory of office supplies; ordered new items when necessary.
  • Calculated and processed payroll, monthly billing and invoices for large corporate accounts.
  • Kept office equipment functional and supplies well-stocked to promote efficient operations.
  • Responded promptly to inquiries from customers, vendors, and other stakeholders via phone and email.
  • Scheduled and coordinated meetings, appointments and travel arrangements for managers and crews.
  • Coordinated travel arrangements for staff members as needed.
  • Organized corporate events, such as conferences, workshops, trainings, including catering services.
  • Processed invoices, purchase orders, expense reports, and other accounting documents.
  • Coordinated travel arrangements and completed expense reports for travel reimbursement.
  • Provided administrative support to the executive team, including scheduling meetings and managing calendars.
  • Planned and completed group projects, working smoothly with others.

Administrative Assistant

Huntington Mechanical Laboratories
Mt. View, CA
06.2007 - 12.2007
  • Order and quote processing, client services, component inventory, fax, phones, invoicing, component technical support, office supply maintenance, RMA processing
  • Directed customer communication to appropriate department personnel.
  • Monitored progress on projects assigned by upper management.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Responded effectively to sensitive inquiries or complaints.
  • Responded to customer issues to provide immediate resolution and improve retention.

Personal / Administrative Assistant

Dan Kelley ESQ
Redwood Shores, CA
01.2006 - 01.2007
  • Answered phone calls in a professional manner and directed inquiries to the appropriate personnel.
  • Scheduled internal and external meetings, travel arrangements, and conference calls.
  • Managed incoming mail; sorted items into specified categories; distributed them accordingly.
  • Ran errands to help with daily tasks, enabling employer to focus on more pressing duties.

Administrative Assistant / Executive Receptionist / Call Center

Wilson, Sonsini, Goodrich & Rosati
Palo Alto, CA
01.1990 - 11.1992
  • Completed day-to-day duties accurately and efficiently.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Displayed strong telephone etiquette, effectively handling difficult calls.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Education

General Education / Focus on Business Administration -

De Anza College

General Education Focus -

Butte College

Skills

  • Office Management
  • Supply Management
  • Project Management
  • Event Coordination
  • Financial Accounting
  • Office Administration
  • Travel Coordination
  • Scheduling and Calendar Management
  • Scheduling

Personal Information

Title: Senior Administrative Specialist

References

Personal & professional references upon request

Certification

  • CA Notary

Timeline

Office Manager

O2Micro Inc
04.2008 - Current

Administrative Assistant

Huntington Mechanical Laboratories
06.2007 - 12.2007

Personal / Administrative Assistant

Dan Kelley ESQ
01.2006 - 01.2007

Administrative Assistant / Executive Receptionist / Call Center

Wilson, Sonsini, Goodrich & Rosati
01.1990 - 11.1992

General Education / Focus on Business Administration -

De Anza College

General Education Focus -

Butte College

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Malissa Wilson