Malissia Mcneal

• Delivered a remarkable customer experience through assisting and handling claims involving property total losses.

• Applies knowledge of insurance contracts and endorsements, state laws and regulations, customer service philosophy, automotive repair, total loss handling methods, and parts to settle claims within approved limits.

• Research, resolve, and settle tasks within approved limits and/or as directed. • Uses various electronic resources for claim handling (ECS, Microsoft Office)

• Effectively communicates claim information with team members, business partners, and external customers which may require contact by telephone, written correspondence, in person or other electronic media.

• Worked on different project teams reducing claim volume and researching claims to move them to the closure.

• Gathering and documenting loss information from customers, other State Farm employees, and OIC.
• Working in a collaboration team environment to handle a large volume of claims and telephone calls
• Providing excellent customers service to customers and agent staff members while answering incoming calls.
• Communicating clearly, professionally and empathetically.