Malitza Veloz
New York City,New York
Summary
I am a dedicated individual with a reputation as a skilled problem solver. I have excellent human relations and analytical skills. I am detail oriented, reliable and flexible. I know how to prioritize and meet deadlines. I take pride in quality customer service, while handling multiple projects keeping myself and others motivated to ensure a healthy productive work environment. I have over twenty years of customers service experience graduating from the Hotel & Restaurant Management School in 2002, and systematically working my way into the Business Administrative & Management field for a more satisfying career.
Overview
26
26
years of professional experience
Work History
Lead Fleet Coordinator
Zipcar
New York, NY
04.2021 - 08.2021
- Managed email communication with security & leadership team.
- vendor workflow via live Google docs.
- Impounds and Legal Holds (District attorneys & NYPD)
- Onboarding and training of all new fleet coordinators.
- Manage registration renewal/NYS Inspection projects.
- Communicated in positive manner at all times with staff, including upper management and drivers to promote building of lasting relationships.
- Supervised employees to ensure optimal productivity in all job tasks and duties.
- Observed strict safety measures and made sure all drivers were equipped with knowledge needed to work safely.
- Identified issues with work vehicles and put in maintenance requests with shop department.
- Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
- Mentored drivers and encouraged employees to effectively manage time, resulting in optimal mileage performance.
- Supervised driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling.
- Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance.
- Supported leadership by delegating assignments and monitoring mechanic performance to ensure timely work completion.
- Sustained safety protocols, ensuring proper and cost-effective usage of equipment and materials.
- Recommended efficiency improvements through thorough analysis to reduce costs.
- Sustained safety protocol by coordinating team meetings and sharing best practices to mitigate hazard opportunities.
- Minimized expense spending by procuring entire equipment inventory to ensure optimal cost savings.
- Coordinated payroll, manpower projection and data entry while scheduling staff, overtime and vacation hours to optimize productivity.
- Aided senior leadership by generating daily reports to recommend corrective actions and improvements.
- Conducted bi-monthly safety meetings to share best practices that deterred operational risks.
- Secured optimal employee performance by managing reward and disciplinary programs.
- Diminished workflow downtime by managing minimum and maximum volume process to meet demand.
- Aided senior leadership during executive decision-making process by generating daily reports to recommend corrective actions.
Fleet Coordinator
Zipcar
New York, NY
03.2016 - 04.2021
- Managed email Communication With Leadership and Security.
- Build and adjust weekly schedules for FAs (surfers) according to sick calls/vacations.
- Impounds and Legal Holds (communicated with district attorney & NYPD).
- Manage vendor workflow via Google docs, text and emails.
- Manage/Work non-revenue reports.
- Onboarding/training of all new fleet coordinator/employees.
- Communicated in positive manner at all times with staff, including upper management and drivers to promote building of lasting relationships.
- Supervised employees to ensure optimal productivity in all job tasks and duties.
- Observed strict safety measures and made sure all drivers were equipped with knowledge needed to work safely.
- Identified issues with work vehicles and put in maintenance requests with shop department.
- Identified gaps and opportunities for improvements and implemented corrective action to maintain optimal fleet performance.
- Mentored drivers and encouraged employees to effectively manage time, resulting in optimal mileage performance.
- Supervised driver information, including estimated time of arrival and planned time of arrival, which helped in all delivery scheduling.
- Mitigated regulatory risks by monitoring vehicles to ensure operational, state and federal compliance.
Lead Rental Agent
Avis Renta a Car
New York, NY
04.2014 - 03.2016
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Updated and maintained rental agreement files and documents.
- Answered telephones to assist customers and resolve issues.
- Collected payment by processing credit card transactions.
- Explained policies and reviewed documentation to obtain signatures.
Rental Agent
Avis Budget Group
New York City, New York
07.2004 - 04.2014
- Provided detailed monthly departmental reports and updates to senior management.
- Improved service quality and increased sales by developing a strong knowledge of company's products and services.
- Recruited, managed and mentored an average of three new customer service representatives per year.
- Monitored the daily activities of customer support teams.
- Successfully managed the activities of team members in multiple locations.
- Effectively communicated with team members to maintain clearly defined expectations.
- Resolved customer questions, issues and complaints.
- Recommended changes to existing methods to increase the accuracy, efficiency and responsiveness of the customer service department as well as inventory, and daily projections.
- Welcomed customers, offered assistance and answered questions by providing rates, terms and conditions of rental.
- Updated and maintained rental agreement files and documents.
- Answered telephones to assist customers and resolve issues.
- Collected payment by processing credit card transactions.
- Explained policies and reviewed documentation to obtain signatures.
Catering Manager
New York City, New York
07.2002 - 06.2004
- Broadway Delight I effectively managed the catering department, ordered supplies, and did payroll.
- I successfully managed the activities of all team members in multiple locations.
- I provided detailed monthly departmental reports and updates to senior management.
- Addressed negative customer feedback immediately.
- Developed rapport with the customer base by handling difficult issues with professionalism.
Customer Service Representative
New York City, New York
05.1998 - 06.2001
- Blake & Todd Restaurant & Catering Answer phones, take delivery orders, open and closed checks, ran and reported end of day progress to corporate headquarters.
Customer Service Representative
New York City, New York
09.1994 - 05.1998
- Arioso Restaurant & Bar Took phone orders, tendered cash when needed, did payroll, and other administrative duties.
- Improved service quality and increased sales by developing a strong knowledge of company's products and services.
Education
Bachelor of Science - Business Administration & Science
Boricua College
New York, NY01.2023
Hotel & Restaurant Management - Restaurant And Culinary Management
NY Hotel & Restaurant Management School
New York, NY07.2001
GED -
Department of Education
New York, NY12.2000
Skills
- Staff training and development
- Recordkeeping
- Coaching and mentoring
- MS Office suite
- Government regulatory requirements
- Inspection and quality assurance
- Vehicle inspections
- Administrative cost reduction
- Fleet monitoring
- Distribution schedule management
- Safety protocol
- Employee management
- Logistics oversight
- Safety standards
- Mentoring and training
- Database documentation
Custom
New York City, New York, United States
My goal is to ultimately obtain a permanent position in which I can utilize my skills to the best of my ability, while providing
the company with the assurance that I will uphold its reputation for above and beyond outstanding service.
Timeline
Lead Fleet Coordinator
Zipcar
04.2021 - 08.2021
Fleet Coordinator
Zipcar
03.2016 - 04.2021
Lead Rental Agent
Avis Renta a Car
04.2014 - 03.2016
Rental Agent
Avis Budget Group
07.2004 - 04.2014
Catering Manager
07.2002 - 06.2004
Customer Service Representative
05.1998 - 06.2001
Customer Service Representative
09.1994 - 05.1998
Bachelor of Science - Business Administration & Science
Boricua College
Hotel & Restaurant Management - Restaurant And Culinary Management
NY Hotel & Restaurant Management School
GED -
Department of Education
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