MaLiya Goodwin
Memphis,TN
Summary
Outgoing student pursuing flexible employment with weekend and evening shift options.
Overview
8
8
years of professional experience
Work History
Call Center Representative
T-Mobile
Memphis, TN
09.2021 - 01.2024
- Maintained high levels of professionalism while interacting with customers via phone or email.
- Resolved customer complaints in a timely manner to ensure customer satisfaction.
- Maintained detailed records of customer interactions and transactions for future reference.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
Store Manager
Trinkets Jewelry
Memphis, TN
04.2017 - 05.2020
- Created weekly work schedules for store personnel.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained accurate records of employee performance reviews.
- Developed strategies to maximize sales and profitability.
Front Desk Agent
Valcee Medical
Memphis, TN
08.2015 - 01.2017
- Inputted guest information into computer system accurately and securely.
- Assisted with check-in and check-out procedures for guests.
- Answered phones, responded to inquiries, and took messages.
- Maintained cleanliness of lobby area at all times.
- Provided excellent customer service while upholding company policies.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA08-2015
Associate of Applied Science - Radiologic Technology
Southwest Tennessee Community College
Memphis, TNSkills
- Product Upselling
- Account updating
- Customer Relationship Management
- Quality Assurance
- Data Entry
- Technical Support
- Customer Service
Timeline
Call Center Representative
T-Mobile
09.2021 - 01.2024
Store Manager
Trinkets Jewelry
04.2017 - 05.2020
Front Desk Agent
Valcee Medical
08.2015 - 01.2017
High School Diploma -
Penn Foster Career School
Associate of Applied Science - Radiologic Technology
Southwest Tennessee Community College