Maliya Matus

• Facilitated onboarding sessions for new hires to ensure smooth transitions into roles. Worked with the HR learning and development training department during Nitmo for cage personnel.
• Created instructional materials that enhanced employee understanding of job responsibilities.
• Conducted ongoing evaluations to determine effectiveness of programs and make recommendations for necessary modifications.
• Maintain knowledge of company policies.
• Host policy and procedures presentations.
• Attended strategy meetings with surveillance management to better locate variances.
• Attended coaching, different management styles, and delegating trainings provided by the simmons group.
• Coaching session by Ann Simmons
• Attended Emotional intelligence training
• Currently working with the casino credit manager to ensure all STM cage personnel are prepared for casino credits and markers.
• Regularly communicating with Audit, Surveillance, and TGO for variance findings and applying improvement strategies.

• Conducted thorough needs assessments for potential clients.
• Managed client documentation and policy applications efficiently. Created Excell forms to stay organized with clients.
• Set up in person and zoom meetings.
• Collaborated with underwriting teams to facilitate approvals from multiple companies.
• Executed marketing strategies to attract new clients effectively.
• Calculated premiums and established payment methods.
• Negotiated terms of policy with clients to ensure maximum benefit for both parties.
• Obtained Errors and Omissions insurance monthly.
• Completed Qaurterly Anti Money Laundering training.
• Completed Criminal Fraudulent financial activity training through CNA regularly.

• Processed various cash transactions and answered gaming customer questions.
• Quickly and accurately counted drawers at start and end of each shift.
• Counted and recorded assigned funds and made exchanges of funds throughout shift.
• Trained on Window, Retail, Fill bank, and Vault.
• Monitored customer transactions to detect suspicious or fraudulent activity.
• Understood and consistently followed gaming commission rules governing establishment activities.

Was asked by multiple managers to fill this seasonal supervisor role again because of the way I exceeded this departments goals in 2020 when I last did this position, and they very much appreciated the outcome of all the employees I trained in the past.

This role insisted of..

• Communicating with managers of other departments to maintain transparency.
• Trained new temp hires on daily and weekly and most times more than one operator at a time, while also maintaining my supervisor duties.
• Oversaw efficient inventory stocking and supply rotation.
• Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
• Managed team schedules, department projects and quality assurance. Calculated efficiency and labor hours to better move around my operators as needed to get all production done in a timely matter.
• Met production goals hourly and daily and reported all issues with machinery and inventory to all department managers and leads in real time.
• Reported daily passdown reports as well as communicated any issues or new processes to the next shifts department lead.

• Communicated with production team members about quality issues.
• Inspected quality of products, taking note of functionality, appearance and other specifications.
• Performed visual inspections and non-destructive tests where appropriate.
• Reported repeated issues to quality manager and other departments, collaborating to identify issue roots and rectify problems.
• Communicated daily via email with the quality director of all four cites this company has as I took direct instructions from her and had meetings via zoom conducted in my cubicle.
• Sent out emails daily to each department, cite manager, shift manager and department leads of all cites to insure they were aware of repeated quality issues I found upon evidence and customer complaints.
• Created Excel charts of processed orders, customer complaints, returned orders, quality issues.
• Personally typed up instructions, with attached screenshots on how to process orders and submit reprints meticulously detailed on how to navigate through each software required to complete the required job functions and each order should be documented and carried out depending on type of order.

There is a gap from my last position at this company to this position because I took an FMLA leave and returned back to work as just an operator on light duty and not a lead supervisor. This portion only lasted a month upon returning to work until I received a new higher paying position in the quality department of the same company Shutterfly.

• Operated machining equipment safely with team of operators.
• Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

• Created reports and scheduled production requirements in excell to facilitate department operations.
• Supervised and supported employees by overseeing production, submitting work hours, performing evaluations to maximize department productivity and efficiency.
• Coordinated production operations by calculating material and labor needs to maximize resources, documented inventory and documented daily and hourly reports of production numbers, reached goals set by manager, and communicated with all shifts and shift managers via email.

Still within the same warehouse for the same company, Shutterfly - I was asked to fill a seasonal roll for a seasonal department, the department that I broke the record number for production produced in a day as a temp operator (the work history below this one titled machine operator)

Cards department only had volume during the seasons starting from Halloween all the way to-New Years - and tremendous volume during christmas time, as we were known for our christmas cards and photo gifts.

• During this time my roll as a supervisor - what Shutterfly called lead: was to train all new employees and oversee all operations in my department.
• Took inventory every morning and end of shift and documented all used products in real at time as soon as it was taken off a shelf or a new pallet was ordered.
• Made sure all operators had all the tools, proper ppe and essentials to complete all tasks I assigned them.
• Calculated efficiency hours and scheduled operators based on needs and volume, depending on what production goals the manager required to hit that day.
• Moved labor around based on needs and volume and worked with other departments in need.

• Within the same company as down below, I started as a temp in 2019 and was asked to take a supervisor roll and then hired on full time to Shutterfly for this position.
• As the finishing lead my sole purpose is to ship all UC prints and train people on everything shipping, make sure they are doing everything required for shipping out our products.
• Trained people on how to handle remakes, submitting remakes, packaging, reprint faultily photos, redo packaging, etc
• Make sure packages are complete before shipping and see to it that they are shipped correctly
• Solely responsible for any work that was shipped by me and or my crew, tracking them, making sure it was manifested end of day with no shipped orders left on the floor when we leave
• Everyday, end of shift; I report how many we shipped and efficiency numbers
• Placing jobs on hold and removing hold depended on customers requests and our third party shipping venders schedules .
• Inputting return orders into excel and or google docs
• Consolidating and finding orders and expediting as needed.
• Conducted trainer to new hires nearly every week as well as was on demand ready to help my current operators with anything they may need to help improve production.
• Assigning jobs to machinery and to my operators to then carry out. My guidance was always provided as needed upon request.
• Documented daily and hourly reports of production numbers and how well or ot well, the machinery ran as well as reported any issues to relay onto the next shifts lead.

• I exceeded the number of envelopes produced in a day goal set by shutterfly, I produced a little over 100,000 custom envelopes in one day and before I broke that record the bar was only reached at 80,000 envelopes produced a day.
• Complied with company and OSHA safety rules and regulations.
• Followed detailed instructions to operate machines with accuracy and produce quality products.
• Monitored machines during operation to detect sounds of malfunction or excessive vibration and adjusted machines to eliminate problems.
• Inspected finished products for quality and adherence to customer specifications.

• Trained new team members by relaying information on company procedures and safety requirements.
• Coached team members in techniques necessary to complete job tasks.
• Dealt with escalated customer concerns and finding the best solutions.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Maintained daily reports.

• Documented customer inquiries and feedback, including service at dealership
• After my training period was over I was promoted after my first non-training week on the floor - A higher paying position on the email team as the Email Team Lead ( The next Job on work history)
• Processed customer account changes
• Updated customer personal information
• Explained key information regarding products and services to customers to help them better understand what the company can do for them
• Consulted with customers to determine best methods to resolve service and billing issues
• Exceeded the amount of emails required to be done each day with quality as well
• Handled reimbursement requests
• Transferred callers to appropriate departments depending on their inquires.

• Maximized customer satisfaction by quickly addressing and resolving complaints with food or service
• Performed prep work
• Took orders, prepared foods and processed payments
• Restocked food, and lobby areas consistently throughout my shift
• Trained multiple people on lobby and drive through orders
• Welcomed customers

• Birthday Party Host, Engaged with children to maintain interest in activities during parties
• Planned and organized party activities based on participant preferences and requests
• Greeted guests in friendly and professional manner to promote positive, memorable experiences
• Explained and demonstrated games and activities to party participants
• Coordinated schedules and timelines for events.
• Managed employees to execute the birthday party wishes for the customer who purchased our services.
• Dealt with parents of the children who attended the parties and insured their children were safe and accounted for at all times.
• Hosted fashion shows, did hair make up and nails for the young girls.
• Picked up food for the parties and served the cake, and documented all expenses.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.