Maliya Sorensen
Summary
Accomplished Assistant Manager with in-depth experience consistently rising through ranks. Well-versed in sales, personnel management, accounting and inventory management. Dedicated to complete knowledge of company products and services for optimized customer service.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Assistant Manager / Receptionist
G.O.A.T Haircuts
07.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Confirmed appointments, communicated with clients, and updated client records.
- Handled cash transactions and maintained sales and payments records accurately.
Baker / Cashier Team Lead
Sweet Tooth Fairy
08.2018 - 06.2020
- Produced consistently high-quality baked goods for customers.
- Complied with health and safety codes to protect staff and customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
- Managed customer service operations, including taking orders and resolving complaints.
- Maintained accurate inventory of baking supplies and ingredients.
Education
High School Diploma -
Timpanogos High School
Orem, UT03.2020
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Sales Growth
- Plant identification
- Herbal first aid
- Herbal medicine preparation
- Holistic health understanding
- CPR and First Aid
- Pre-hospital Care
- Emergency Management
- Accident response
Certification
- Herbal Medicine , June 2023
- Emergency Medical Response , March 2020
Timeline
Assistant Manager / Receptionist
G.O.A.T Haircuts
07.2020 - Current
Baker / Cashier Team Lead
Sweet Tooth Fairy
08.2018 - 06.2020
High School Diploma -
Timpanogos High School
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