Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
References
Timeline
Generic

Maliyah Cortes

Orem,UT

Summary

Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Overview

2
2
years of professional experience

Work History

Assistant Manager

Roxberry Juice
Orem, UT
01.2023 - Current
  • Guided and supported junior staff in daily tasks, projects, and objectives.
  • Created reports on sales trends, inventory levels, and financial data.
  • Resolved conflicts between team members in an effective manner.
  • Monitored employee attendance records, timekeeping, and payroll information.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Supervised daily operations including scheduling shifts, assigning duties.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Recruited and trained new employees to meet job requirements.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.

Retail Worker

Maverik Adventure's First Stop
American Fork, UT
08.2023 - 06.2024
  • Greeted customers, identified their needs and provided assistance with product selection.
  • Performed daily opening and closing procedures for the store including setting up displays, cleaning shelves and counting money.
  • Assisted managers with administrative tasks such as creating reports, updating records and preparing documents for payroll purposes.
  • Supported other departments within the store when needed during busy periods or shortages in staff.
  • Organized backroom storage areas for efficient retrieval of stock items during peak business times.
  • Conducted regular price checks on merchandise throughout the day to ensure accuracy of pricing information displayed on tags.
  • Operated cash register to process payments from customers accurately and efficiently.
  • Maintained cleanliness of store by sweeping floors, dusting surfaces, emptying trash cans and mopping spills.

Customer Service Representative

Sweet Rolled Tacos
Orem, UT
09.2022 - 12.2022
  • Answered customer inquiries via phone, email, and chat.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved customer complaints promptly and efficiently.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Education

High School Diploma -

Mountain View High School
Orem, UT
05-2023

Associate of Science - Business

Salt Lake Community College
Salt Lake City, UT

Skills

  • Employee Performance Evaluations
  • Product and service knowledge
  • Operations Management
  • Sales monitoring
  • Cost Reduction
  • Recruiting and interviewing
  • Employee Scheduling
  • Staff Training and Development
  • Succession Planning
  • Orientating and training
  • Money Handling
  • Negotiation
  • Staff Supervision
  • Schedule oversight

Affiliations

  • Volleyball
  • Mathematics
  • Loves the Outdoors

Accomplishments

  • Graduated at 16
  • Took many honors classes

References

References available upon request.

Timeline

Retail Worker

Maverik Adventure's First Stop
08.2023 - 06.2024

Assistant Manager

Roxberry Juice
01.2023 - Current

Customer Service Representative

Sweet Rolled Tacos
09.2022 - 12.2022

High School Diploma -

Mountain View High School

Associate of Science - Business

Salt Lake Community College

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Maliyah Cortes