Summary
Overview
Work History
Education
Skills
Timeline
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Maliyah Elleby

Maliyah Elleby

Clarksville,TN

Summary

Quality-focused and multifaceted Administrative Specialist with 5 years of leadership experience in payroll processing, accounts receivable, and database management. Analytical and creative problem-solver with exceptional organizational skills and an ability to effectively prioritize competing demands. A relationship-focused leader with excellent written, verbal, and interpersonal communication skills. Self-motivated with a demonstrated history of working remotely from a home office while meeting deadlines and team goals with minimal oversight.

Accomplished professional with strong understanding of payroll procedures, tax regulations and benefits administration. Proficient in using multiple payroll software programs with knack for quickly learning new systems. Highly organized, detail-oriented, and efficient at work.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience

Work History

Billing Support Specialist

Sedgwick
06.2024 - 09.2024
  • Prepared monthly financial reports related to billing activities
  • Generated detailed reports regarding account statuses, payment histories, and aging balances
  • Resolved billing problems using successful communication with involved parties
  • Reviewed invoices and billing documents for accuracy
  • Posted payments, reconciled invoices and created billing statements

Customer Service Representative

Progressive Casualty Insurance
10.2023 - 01.2024
  • Dedicated Auto Insurance Representative with extensive knowledge of insurance policies and excellent customer service skills
  • Proven track record in efficiently handling policy inquiries, processing claims, and providing accurate information to clients
  • Strong communication and problem-solving abilities, ensuring client satisfaction and retention
  • Proficient in navigating insurance software and maintaining compliance with industry regulations

Healthcare Receivables Specialist

Navient
08.2021 - 01.2023
  • Minimized past-due, aged, and delinquent accounts by contacting patients regarding repayment of outstanding medical debt
  • Exceeded metrics, KPIs, and benchmarks for goals, including first-contact resolution, call quality, and productivity standards
  • Navigated proprietary software to document all client correspondence, contact attempts, and payments collected
  • Served as a Subject Matter Expert on HIPAA, FDCPA, Privacy Act, FCRA, and all state and federal regulations and standards
  • Researched account changes and patient inquiries to quickly resolve conflicts and solve complex problems

Document Examiner

Federal Emergency Management Agency
02.2020 - 10.2021
  • Mastered forensic tools and investigative research methods to find specific, detailed, and unique electronic data
  • Optimized investigative strategies by analyzing and evaluating data to determine relevance to specific cases
  • Demonstrated meticulous attention to detail, documenting all investigation stages to maintain the appropriate chain of custody
  • Documented statements and observations and collected and preserved physical evidence according to strict specifications

Payment Specialist & Payroll Accountant

Entertainment Partners, Inc.
03.2017 - 09.2021
  • Keyed, input, and processed payroll for cast members and extras for high-profile movies and shows throughout the region
  • Processed payments and vouchers for 3,000+ clients per day for a total of $15M in payroll within a 24-hour turnaround time
  • Paid actors, extras, and support staff for shows and movies like Dynasty, MacGyver, Bad Boys 3, and Jumanji
  • Authorized and distributed payments in compliance with Union contracts and strict federal labor law regulations
  • Input and processed payroll adjustments within 24 hours to prevent back-payments and money due to clients
  • Ran and checked the 'Batch Tracking' report twice daily to ensure workflows were on track and payments were processed on-time
  • Created complete and accurate show folders for all productions within 3-days of receiving work orders to effectively process payroll

Education

Bachelor Of Laws - Paralegal Studies

Bryant And Stratton College
Getzville, NY

Associate of Science - Healthcare Information & Systems

Ultimate Medical Academy
05.2021

Skills

  • Data Entry
  • Data Analytics
  • Payroll Processing
  • Medical Terminology
  • HIPAA
  • Medical Billing & Coding
  • Regulatory Compliance
  • Risk Mitigation
  • Fraud Analysis
  • Project Management
  • Strategic Planning
  • Customer Relations
  • Technical Expertise
  • Microsoft Office Suite
  • Word
  • Excel
  • Outlook
  • PowerPoint
  • Windows
  • Citrix
  • Syniverse
  • Time Man
  • CRM Software
  • Omni
  • Cisco
  • New hire processing
  • Time sheet review
  • Payroll Administration
  • Accounts Receivable
  • Meeting deadlines
  • Financial reports
  • Payroll administration experience
  • Accounts Payable
  • Payroll Auditing
  • Spreadsheet Creation
  • Proficient in Software
  • Interpersonal and written communication
  • Processing garnishments
  • Exceptional Microsoft Excel skills
  • Billing
  • Tax Compliance
  • Office systems management
  • Ten-key operator
  • I-9 documentation
  • Payroll software proficiency
  • Payroll policies and procedures
  • Microsoft applications
  • Microsoft Office
  • Payroll documentation
  • Excel proficiency
  • Wages and Deduction Calculation
  • Time Tracking and Review
  • Investigating discrepancies

Timeline

Billing Support Specialist

Sedgwick
06.2024 - 09.2024

Customer Service Representative

Progressive Casualty Insurance
10.2023 - 01.2024

Healthcare Receivables Specialist

Navient
08.2021 - 01.2023

Document Examiner

Federal Emergency Management Agency
02.2020 - 10.2021

Payment Specialist & Payroll Accountant

Entertainment Partners, Inc.
03.2017 - 09.2021

Associate of Science - Healthcare Information & Systems

Ultimate Medical Academy

Bachelor Of Laws - Paralegal Studies

Bryant And Stratton College
Maliyah Elleby