Maliyah Harlan
West Chester,OH
Summary
Proactive professional with a robust background in customer service and phlebotomy. Recognized for strong problem-solving skills and commitment to patient satisfaction, ready to leverage expertise for impactful healthcare delivery.
Overview
10
10
years of professional experience
Work History
Mobile Phlebotomist
American Health Associates Inc.
Dayton, OH
06.2024 - Current
- Collected blood samples from patients, ensuring adherence to safety protocols and procedures.
- Processed specimens for laboratory analysis, maintaining accuracy and consistency in handling.
- Utilized venipuncture techniques to obtain high-quality samples with minimal discomfort to patients.
- Responded promptly to patient inquiries, providing clear information on procedures and expectations.
Lead Server and Trainer
Red Lobster
Forest Park, OH
01.2021 - 11.2023
- Led team in delivering exceptional customer service and enhancing guest experiences.
- Trained and mentored new staff on menu knowledge and service standards.
- Oversaw daily operations, ensuring adherence to quality and safety protocols.
Remote Customer Service Agent
Spectrum
Cincinnati, OH
06.2020 - 11.2021
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Managed high-volume call queues, maintaining quality service standards.
- Implemented process improvements to enhance customer satisfaction rates.
Customer Service Lead
Target
Hamilton, OH
06.2018 - 08.2020
- Collaborated with management to establish service goals aligned with company objectives, fostering a customer-centric culture.
- Handled escalated customer complaints professionally, ensuring prompt resolution and follow-up actions were taken as necessary.
- Coordinated schedules, assignments, and daily tasks for team members, optimizing resource utilization.
- Stepped up to assist customer service manager with complaints and issues during times of department short staffing.
Data Entry Clerk
Faith Environmental Pest Control
Monroe, OH
03.2016 - 06.2018
- Entered and updated customer data in company database with high accuracy.
- Reviewed and verified incoming data for completeness and correctness.
- Maintained organized records to enhance information retrieval efficiency.
- Processed service requests by accurately inputting relevant details into tracking system.
Education
Phlebotomy Certification -
Cincinnati State Technical And Community College
Cincinnati, OH07-2022
High School Diploma -
Lakota East High School
East Liberty05-2020
Skills
- Multitasking efficiency
- Time management
- Venipuncture
- Blood collection techniques
- Email etiquette
- Payment processing
- Customer complaint resolution
- Strong work ethic
- Data entry
- Customer service
- Schedule coordination
- Problem-solving
Timeline
Mobile Phlebotomist
American Health Associates Inc.
06.2024 - Current
Lead Server and Trainer
Red Lobster
01.2021 - 11.2023
Remote Customer Service Agent
Spectrum
06.2020 - 11.2021
Customer Service Lead
Target
06.2018 - 08.2020
Data Entry Clerk
Faith Environmental Pest Control
03.2016 - 06.2018
Phlebotomy Certification -
Cincinnati State Technical And Community College
High School Diploma -
Lakota East High School