Maliyah King
Richmond Hill,GA
Summary
Dedicated and personable customer service representative with more than 7 years of experience delivering support in fast paced environments, high customer volume, and problem solving while providing outstanding service and team participation.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Amazon
09.2024 - Current
- Operated machinery to efficiently wrap, box, and label products.
- Secured items with suitable packing materials to ensure safe delivery.
- Documented product details, packaging, and order information accurately on forms.
- Verified order accuracy by thoroughly inspecting containers, products, and labels.
- Selected items from inventory for packing and distribution.
- Handled returns for donation or recycling.
Housekeeper
TownePlace Suites
12.2024 - 07.2025
- Oversaw cleanliness of guest rooms and suites, ensuring high standards in bathrooms and living areas.
- Partnered with housekeeping and laundry teams to meet daily operational goals.
- Managed housekeeping cart to optimize efficiency and prepare for next day's service.
- Implemented safe and effective use of professional cleaning equipment and chemicals.
- Provided a welcoming atmosphere through attention to detail and guest engagement.
- Coordinated restocking of guest room supplies to maintain service quality.
- Communicated maintenance and safety issues to relevant departments for prompt resolution.
- Assisted in laundry operations by organizing and processing linens.
- Conducted regular inspections to identify areas for improvement in cleanliness and service quality.
Sterile Processing Technician
Memorial Hospital
05.2024 - 11.2024
- Assembled and wrapped trays of instruments for operating rooms and clinics.
- Ensured compliance with safety guidelines in accordance with OSHA regulations.
- Maintained accurate records of all sterilized items, including item number, date, time, type of sterilizer used, and operator initials.
- Processed medical waste following hospital protocol for safe disposal.
- Packaged instruments into peel pouches and properly labeled pouches.
Front Desk Receptionist
Towneplace Suites
05.2023 - 04.2024
- Oversaw guest registration and check-in processes, ensuring compliance with Marriott standards for overnight arrivals.
- Directed management of incoming calls, inquiries, guest requests, and complaints to enhance guest satisfaction.
- Coordinated the processing and printing of essential reports and documents for accurate night audit closure.
- Supervised night audit paperwork, verifying daily room occupancy and reviewing hotel revenue.
- Administered billing, payment collection, and change distribution for guests, maintaining financial accuracy.
Personal Shopper
Sam’s Club
11.2022 - 02.2024
- Achieved high order accuracy and customer satisfaction through effective management of daily operations.
- Streamlined the process of pulling, scanning, and securing items for over 50 orders each day.
- Enhanced member experience by providing personalized service and ensuring smooth loading of orders into vehicles.
- Trained new staff on merchandise selection and customer service best practices.
- Collaborated with inventory management teams to ensure stock accuracy and availability.
Customer Service Representative
Sam’s Club
02.2022 - 09.2022
- Facilitated training sessions for frontline associates on operational procedures and technology integration.
- Monitored and reported suspicious activities to enhance store security and reduce shrinkage.
- Managed payment processing, returns, refunds, and exchanges while ensuring compliance with company documentation standards.
- Educated members on available benefits and resources, increasing utilization of services provided.
Sales Associate
Walmart
08.2019 - 05.2020
- Provided exceptional customer service by assessing needs, supporting purchasing choices, and efficiently locating merchandise.
- Oversaw maintenance of home and apparel department, adhering to company standards for stocking and item rotation.
- Cultivated an organized shopping environment by managing clothing presentation, ensuring proper labeling, and maintaining cleanliness in fitting rooms.
- Managed phone communications, routing calls to relevant departments and providing assistance with inquiries.
Cashier
Sam’s Club
05.2018 - 07.2019
- Cultivated a welcoming environment by consistently greeting members with a smile. Oversaw customer service operations by managing daily phone inquiries and guiding members through the membership sign-up process while highlighting relevant services and promotions. Streamlined monetary transactions for members through effective use of registers, self-checkout, and mobile applications.
Education
High School Diploma -
McIntosh County Academy
Darien, GASkills
- Epic Systems
- Fosse Software
- Executive Communication
- Organizational Development
- Health and Safety Management
- Process Improvement
- Customer Relationship Building
Timeline
Housekeeper
TownePlace Suites
12.2024 - 07.2025
Warehouse Associate
Amazon
09.2024 - Current
Sterile Processing Technician
Memorial Hospital
05.2024 - 11.2024
Front Desk Receptionist
Towneplace Suites
05.2023 - 04.2024
Personal Shopper
Sam’s Club
11.2022 - 02.2024
Customer Service Representative
Sam’s Club
02.2022 - 09.2022
Sales Associate
Walmart
08.2019 - 05.2020
Cashier
Sam’s Club
05.2018 - 07.2019
High School Diploma -
McIntosh County Academy