Maliyah Mckenzie
Beaumont
Summary
Dynamic and results-driven leader with a proven track record in effective time management, strategic problem-solving, and team collaboration. Highly adaptable and dependable, with a strong ability to quickly acquire and apply new skills. Committed to leveraging these strengths to drive team performance and contribute meaningfully to organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Supervisor
Activus Connect
03.2023 - 03.2025
- Managed and coached a team of call center agents, helping each individual to achieve performance requirements.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Trained team members on performance metrics and consumer behavior identification.
- Oversaw employee performance to foster accurate prioritization and achievement of productivity goals.
- Facilitated clear communication between employees, managers, HR teams, and medical providers during all stages of the claim process.
- Complied with research protocols by providing ongoing quality control audits.
Content Moderator
Activus Connect
02.2021 - 03.2023
- Evaluate and make corrections to continually improve user experience
- Present insights about the material being reviewed
- Research platforms to determine the accuracy of tasks
- Successfully provide fast-paced, error-free audits
- Identify ideas to improve overall performance
- Verify facts, dates, and statistics using standard reference sources
- Review user-generated content for potential violations of company policies and guidelines, adhering to established procedures
- Develop proficiency in the use of moderation tools to ensure accurate and timely review of content
- Provided technical support for troubleshooting analytics and reporting issues.
- Implemented and maintained quality control processes.
Insurance Specialist
FARMERS INSURANCE AGENCY
01.2017 - 02.2022
- Company Overview: US
- Identified, corrected, and reported data entry errors
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Proofread and edited documents to correct errors
- Adjusted settings for format, page layout, and line spacing
- Organized billing and invoice data, prepared accounts receivable, and generated revenue reports to support audits
- Revised standard operating procedures to reflect current practices
- Scanned and stored files and records electronically to reduce paper files and secure data
Education
Certificate - Phlebotomy
LAMAR STATE COLLEGE ORANGE
05.2022
High School Diploma - undefined
BEAUMONT UNITED HIGH SCHOOL
05.2019
Skills
- Medical records maintenance
- Data Entry
- Credit card payment processing
- Office equipment proficiency
- Data evaluation
- Problem-solving abilities
- Retail sales/customer service
- HIPAA
- Call center experience
- Microsoft Office
- Multi-Tasking and Prioritization
- Technical Support
- Quality control
- Department organization
Certification
CPR Certified
Work Authorization
Authorized to work in the US for any employer
Timeline
Supervisor
Activus Connect
03.2023 - 03.2025
Content Moderator
Activus Connect
02.2021 - 03.2023
Insurance Specialist
FARMERS INSURANCE AGENCY
01.2017 - 02.2022
High School Diploma - undefined
BEAUMONT UNITED HIGH SCHOOL
Certificate - Phlebotomy
LAMAR STATE COLLEGE ORANGE
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