Maliyah Quarles
Summary
Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.
Overview
3
3
years of professional experience
Work History
Team Member
White Castle
02.2024 - Current
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
- Prepared food orders, cooking on grill and operating fry station.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
- Assisted with in-store operations by disassembling delivery boxes, cleaning floors, and dishwashing.
Team Member/Retail Sales Associate
Foot Locker
09.2022 - 02.2024
- Inventory run for consumers
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Contributed to team success by completing jobs quickly and accurately.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Worked scheduled shifts and remained available to work during coworker absences, and busy periods.
- Learned all required tasks quickly to maximize performance.
- Assisted with inventory counts and stocking of merchandise.
- Achieved improved sales results with persuasive presentations that showcased product benefits while addressing client needs.
Cashier/Sales Associate
Wegmans Food Markets
04.2021 - 07.2022
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
Education
High School Diploma -
Trenton Central High School
Trenton, NJ06.2023
Skills
- Organizing
- Planning
- Baking and Cooking
- Creative
- Responsibility
- Cashiering
- Hair styling
- Teamwork and Collaboration
- Attention to Detail
- Problem-Solving
Awards
- Honor Roll, 11/01/22
- Honor Roll, 11/01/21
- Honor Roll, 11/01/20
- Honor Roll, 11/01/19
- Customer Service, 08/01/21
Timeline
Team Member
White Castle
02.2024 - Current
Team Member/Retail Sales Associate
Foot Locker
09.2022 - 02.2024
Cashier/Sales Associate
Wegmans Food Markets
04.2021 - 07.2022
High School Diploma -
Trenton Central High School