Summary
Overview
Work History
Education
Skills
Timeline
Generic

Maliyah Sawyer

East Saint Louis,IL

Summary

Proactive Dispatcher, Packing, Shipping, and Receiving Assembler, and Crew Member with extensive experience in coordinating logistics, ensuring timely deliveries, and providing exceptional customer service. Skilled in dispatch software, route planning, and maintaining accurate records. Known for stress tolerance and fostering teamwork, driving continuous improvement in operations.

Overview

6
6
years of professional experience

Work History

Dispatcher

OTE MOVING AMERICA
12.2021 - Current
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
  • Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
  • Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Generated reports to track deliveries and maintain proper records and documentation.
  • Consistently met performance metrics for call handling, contributing to the overall success of the department.
  • Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
  • Processed invoices and payments for dispatched orders to provide proof of transaction.
  • Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
  • Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
  • Analyzed customer feedback and provided solutions to improve customer service.
  • Directed dispatching, routing, and tracking of 15 fleet vehicles.

Packing, Shipping, and Receiving Assembler

Amazon Warehouse Associate
01.2020 - 12.2021
  • Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
  • Expedited order processing time through effective organization and prioritization of tasks.
  • Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
  • Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
  • Sustained a clean work environment following workplace safety guidelines to prevent accidents or injuries on the job site.
  • Consistently met or exceeded performance metrics, driving continuous improvement in packing, shipping, and receiving operations.
  • Coordinated effectively with quality control personnel to quickly identify any damaged products before shipping.
  • Collaborated with team members to meet daily production targets while maintaining high-quality standards.
  • Maximized warehouse space utilization, reorganizing storage areas for optimal product accessibility.
  • Handled day-to-day shipping and receiving overseeing more than 2500 packages per day.

Crew Member

Taco Bell
02.2019 - 12.2020
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Collaborated with team members to complete orders.
  • Improved customer satisfaction by providing friendly and efficient service at the register.
  • Cleaned and maintained all areas of restaurant to promote clean image.
  • Provided excellent customer service by greeting customers and meeting quality expectations.
  • Kept food preparation area, equipment, and utensils clean and sanitary.
  • Promoted positive work environment through effective communication and teamwork among staff members.
  • Provided exceptional customer service, addressing concerns or issues promptly and professionally.
  • Assisted other team members to achieve goals.
  • Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.

Education

High School Diploma -

Cahokia High School
Cahokia Heights IL
05.2021

Skills

  • Prioritizing calls
  • Customer Relations
  • Route Planning
  • Work Order Management
  • Data Entry
  • Customer Relationship Management
  • Customer Service

Timeline

Dispatcher

OTE MOVING AMERICA
12.2021 - Current

Packing, Shipping, and Receiving Assembler

Amazon Warehouse Associate
01.2020 - 12.2021

Crew Member

Taco Bell
02.2019 - 12.2020

High School Diploma -

Cahokia High School

Similar Profiles

CREATE PROFILE
Maliyah Sawyer