Maliyah Scharf
Oxnard,CA
Summary
Results-driven Office Management and Administration Professional with a proven track record of enhancing productivity and service quality across diverse settings. Demonstrates exceptional organizational and technical skills, ensuring operational excellence through effective resource allocation and schedule management. Adept at fostering positive relationships with clients, staff, and management while excelling in complex problem-solving and conflict resolution. Committed to continuous improvement in workplace efficiency and client satisfaction.
Overview
6
6
years of professional experience
Work History
Administrative Assistant (Temp)
Kate Tenney ND
Ojai, CA
07.2024 - 11.2024
- Greeted visitors in a professional manner, responding to inquiries and directing them to appropriate personnel.
- Composed letters, memos, reports, emails, presentations and other written correspondence as required by management staff.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
- Coordinated mailings, including sorting mail, and preparing packages for shipping via courier service or postal service.
- Processed invoices for payment using accounting software applications.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Office Assistant IV
County of Ventura (Temp)
Moorpark, CA
03.2024 - 06.2024
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Managed office supply inventory by tracking orders and ensuring adequate stock levels are maintained at all times.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained an organized filing system of paper documents and electronic files.
- Organized files, developed spreadsheets, faxed reports and scanned documents to improve organizational workflow.
Medical Office Coordinator/Medical Assistant
Cardiology Associates Medical Group
Ventura, CA
02.2021 - 05.2023
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Managed office operations while scheduling appointments for department managers.
- Coordinated special projects and managed schedules.
- Evaluated employee records and productivity and submitted evaluation reports.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Reported to senior management on organizational performance and progress toward goals.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability.
- Created, maintained and updated filing systems for paper and electronic documents.
- Delegated tasks to administrative support staff to organize and improve office efficiency.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Kept high average of performance evaluations.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Managed supervisor itinerary and appointments and streamlined scheduling procedures.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Assistant Office Manager
Irina Feldman, INC.
Thousand Oaks, CA
05.2019 - 02.2021
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Coordinated board and committee meetings, schedules, information preparation and distribution.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Transferred and directed phone calls, guests, and mail to correct staff members.
- Recorded expenses and maintained accounting records.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Optimized office schedule to balance team workloads, group productivity and financial targets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
- Created and updated records and files to maintain document compliance.
- Conferred with insurance company representatives to expedite payments and resolve filing issues, keeping aging balances low and office finances strong.
- Offered technical support and troubleshot issues to enhance office productivity.
- Sorted, opened, and routed mail and deliveries to meet business requirements.
- Authored business documents to organize and emphasize information quickly and effectively.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
Education
Business Administration
Ventura College
Ventura, CA06-2025
Medical Office Assistance
Oxnard Adult School
Oxnard, CA01.2017
Skills
- Microsoft Excel
- Customer Service
- Bookkeeping
- Mail handling
- Check processing
- Scheduling
- Research
- Reception oversight
- Timeline planning and management
- Time management
- Billing and coding
- Email management
- Human resources management (HRM)
- Professional communication
Timeline
Administrative Assistant (Temp)
Kate Tenney ND
07.2024 - 11.2024
Office Assistant IV
County of Ventura (Temp)
03.2024 - 06.2024
Medical Office Coordinator/Medical Assistant
Cardiology Associates Medical Group
02.2021 - 05.2023
Assistant Office Manager
Irina Feldman, INC.
05.2019 - 02.2021
Business Administration
Ventura College
Medical Office Assistance
Oxnard Adult School
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