Maliyah Talley

• Facilitated onboarding of new crew members and managers to promote best practices.
• Oversaw kitchen area to ensure strict compliance with established rules.
• Maintained cleanliness and efficiency while executing food preparation tasks in kitchen.
• Ensured accurate order processing and timely delivery of food to customers.
• Studied crew members during work shift to provide feedback and guidance in improving performance.
• Set positive example for team members by providing high-quality, efficient service.
• Evaluated crew members'' progress and provided constructive feedback for continuous development.

• Streamlined production processes by integrating automated systems into existing manufacturing lines.
• Enhanced production efficiency by optimizing robotic welder settings and parameters.
• Assisted in the training and development of new team members, ensuring a strong foundation in robotic welding techniques and best practices.
• Ensured consistent weld quality through diligent monitoring of the welding process and making necessary adjustments.
• Improved workplace safety standards by implementing proper use of personal protective equipment and safe operating procedures for robotic welders.

• Achieved consistently high-quality standards by emphasizing attention to detail and adherence to company policies.
• Boosted customer satisfaction levels with timely resolutions of concerns and proactive service improvements.
• Maintained store cleanliness at all times by delegating tasks appropriately among team members as required.
• Implemented training programs for new hires, ensuring they were well-equipped to perform their duties.
• Mentored junior team members on best practices within our departmental guidelines; this guidance contributed to overall improvement of crew member skills.

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for employees and patrons.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Maximized performance by monitoring daily activities and mentoring team members.
• Cross-trained existing employees to maximize team agility and performance.
• Controlled costs to keep business operating within budget and increase profits.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

• Welded in flat, horizontal, vertical, and overhead positions.
• Maintained clean working environment by consistently organizing tools and equipment, promoting workplace safety.
• Demonstrated versatility in various welding methods including MIG, TIG, Welding techniques.
• Fabricated shop parts directly from blueprints.

Managed incoming phone calls effectively

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Responded to customer requests for products, services, and company information.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.
• Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

• Executed food preparation efficiently while upholding cleanliness standards in kitchen.
• Ensured strict compliance with established kitchen rules through diligent oversight.
• Delivered accurate order processing and ensured prompt food delivery to customers.

• Worked front counter, drive-thru and other areas.
• Took orders, prepared meals, and collected payments.
• Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
• Worked well with teammates and accepted coaching from management team.

• Maintained cleanliness and efficiency while executing food preparation tasks in kitchen.
• Ensured accurate order processing and timely delivery of food to customers.
• Trained new employees and managers in essential operational skills.

• Maintained high standards of cleanliness and efficiency during food preparation processes.
• Delivered accurate orders promptly to enhance customer satisfaction.