Maliyah Waldron
Salem,VA
Summary
Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning schedules and workflows to accomplish objectives. Able to learn quickly and apply what was learned efficiently. Knowledge of scheduling, planning, organization skills, and excellent customer service.
Overview
4
4
years of professional experience
Work History
Shift Leader Manager
Tropical Smoothie Cafe
Roanoke, VA
08.2021 - Current
- Identified areas for improvement in processes or customer service techniques.
- Read and interpreted work order specifications and information to plan, schedule and carry out jobs effectively.
- Supervised and trained new shift leaders on store operations, policies, and procedures.
- Recommended opportunities for growth and advancement to motivate employees.
- Evaluated and assessed personnel to identify potential candidates for promotion.
- Enforced company policies, answered coworkers' questions and trained new personnel.
- Assisted customers with inquiries, complaints, and concerns in a timely manner.
- Enhanced operations and boosted productivity through employee training, coaching and assignments.
- Managed daily cash intake by counting out registers and tabulating profits.
- Monitored team performance to ensure compliance with company standards.
- Assigned tasks to employees and monitored productivity, performance and task completion.
- Helped employees accomplish tasks during peak periods.
- Displayed leadership skills by motivating team members to meet daily goals.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Managed closing procedures such as counting money in the register drawers and reconciling receipts against reports.
Teacher's Assistant
Mill creek child care
Buchanan, VA
01.2020 - 08.2021
- Created visual aids such as bulletin boards or displays to enhance the learning environment.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Prepared lesson materials and visual aids to reinforce lesson concepts.
- Supervised students during lunchtime, field trips, assemblies, and other activities.
- Monitored students in class, hallways and cafeteria to enforce school rules.
- Distributed textbooks, workbooks, papers and pencils to students.
- Established positive relationships with students, parents, fellow teachers and school administrators.
- Instructed and monitored students in use and care of equipment and materials.
- Laminated teaching materials to increase durability under repeated use.
- Organized student performance and enrichment activities to facilitate learning.
- Handled clerical duties, managed classrooms and coordinated documents for teachers.
- Encouraged positive social behaviors among students through role modeling and conflict resolution techniques.
- Utilized instructional techniques and hands-on curriculum to retain interest and maximize receptive learning in students.
- Created and coordinated age-appropriate enrichment activities to drive social, emotional and intellectual development.
- Assisted teachers with instruction and provided clerical support for diverse needs.
- Collaborated with colleagues to develop instructional plans that meet individual student needs.
- Maintained accurate records of student attendance, grades, and behavior reports.
- Coordinated daily tasks between teachers and other staff members.
- Worked one-on-one with special needs students to help navigate through school challenges.
Education
High School Diploma -
Roanoke College
Salem, VA05-2025
Skills
- Team Management
- Employee Training
- Industry Expertise
- Technical Knowledge
- Workplace Safety
- Safety Compliance
- Team Development
- Staff Development
- Interpersonal Skills
- Punctual and Reliable
- Flexible Schedule
- Decision-Making
- Energetic and Enthusiastic
- Relationship Building
- Shift Checklists
- Delegating Work
- Tech-Savvy
- Handling Customer Complaints
- Training and Mentoring
- Payment Processing
- Project Management
- Computer Skills
- Administrative Tasks
- Microsoft Office Suite
- Verbal and Written Communication
- Email Correspondence
- Multi-Line Phone Systems
- Time Management
- Fast Learner
- Calendar Management
- Meeting Scheduling
- Business Correspondence
- Administrative Duties
References
References available upon request.
Timeline
Shift Leader Manager
Tropical Smoothie Cafe
08.2021 - Current
Teacher's Assistant
Mill creek child care
01.2020 - 08.2021
High School Diploma -
Roanoke College