Malizah Caldwell
Gibsonton
Summary
Dynamic Care Representative with a proven track record at Agape Care Group, excelling in complaint handling and customer service. Skilled in Microsoft Office and electronic medical records, I effectively resolved issues while ensuring quality standards, enhancing patient satisfaction and streamlining care management processes.
Overview
6
6
years of professional experience
Work History
Care Representative
Agape Care Group
10.2023 - Current
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Prepared documents and reports for clinical reviews and discharge plans.
- Provided excellent customer service to patients and medical staff.
Care Representative
Benton House And Beacon Pointe
03.2019 - 09.2023
- Researched issues and took appropriate action to resolve issues within turnaround time requirements and quality standards.
- Documented activities and progress in electronic medical record per defined policy and procedures.
- Assisted in completing and maintaining care management contracts during and after patient's hospitalization.
- Contacted third-party payors to obtain and confirm authorization for services and communicated necessary related clinical information.
Education
New Manchester High School
Douglasville, GA05.2014
Skills
- Email communication
- Microsoft office
- Complaint handling
- Call center experience
- Customer service
- Patient check-in
Timeline
Care Representative
Agape Care Group
10.2023 - Current
Care Representative
Benton House And Beacon Pointe
03.2019 - 09.2023
New Manchester High School
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