Summary
Overview
Work History
Education
Skills
Timeline
Generic

Malk Goldman

Grand Junction,CO

Summary

Proactive Customer Service Cashier and Overnight Stocker with extensive experience in handling escalated customer issues and maintaining accurate account data. Recognized for outstanding performance and strong customer service skills, including problem-solving and processing transactions. Brings reliability, adaptability, and a focus on customer satisfaction to every role.

Diligent stocker with background in customer service and cashiering. Proven ability to handle transactions accurately and efficiently while maintaining positive customer experience. Demonstrated excellent communication and problem-solving skills in fast-paced environments.

Overview

6
6
years of professional experience

Work History

Customer Service Cashier /Overnight Stocker

Big Lots
01.2024 - 10.2024
  • Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Recognized by management for outstanding performance as a Customer Service Coordinator during annual performance reviews consistently throughout tenure at company.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
  • Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
  • Followed through with client requests to resolve problems.
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Self-motivated, with a strong sense of personal responsibility.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
  • Processed refunds and exchanges in accordance with company policy.

Customer Service Cashier /Overnight Associate

Walmart
04.2021 - 05.2024
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Met customer service goals and exceeded customer expectations.
  • Operated cash register to record transactions accurately and efficiently.
  • Used POS system to enter orders, process payments and issue receipts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Processed refunds and exchanges in accordance with company policy.
  • Learned duties for various positions and provided backup at key times.
  • Counted money in drawers at beginning and end of each shift.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
  • Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
  • Processed returns and exchanges with care, adhering to store policies while prioritizing customer satisfaction.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Improved store organization by efficiently stocking shelves and arranging merchandise during overnight shifts.
  • Contributed to positive customer experiences by providing friendly and knowledgeable assistance during occasional early morning encounters.

Childcare Provider

Personal Employer
01.2019 - 01.2020
  • Liaised with parents and guardians to discuss child progress.
  • Introduced children to educational games and activities to boost learning.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Used positive reinforcement techniques to promote patience and other good behaviors in children.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.

Education

Nursing

Colorado Mesa University
Grand Junction, CO
01-2023

High School Diploma -

Central High
Clifton, CO
06-2022

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Guest Services
  • Customer Focus
  • Reliable and Responsible
  • Honest and Dependable
  • Adaptable and Flexible
  • Cleaning and sanitizing
  • Customer Relations
  • Training and mentoring

Timeline

Customer Service Cashier /Overnight Stocker

Big Lots
01.2024 - 10.2024

Customer Service Cashier /Overnight Associate

Walmart
04.2021 - 05.2024

Childcare Provider

Personal Employer
01.2019 - 01.2020

Nursing

Colorado Mesa University

High School Diploma -

Central High

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Malk Goldman