Malka M Cohen
Buda,TX
Summary
Proven leader in automotive retail management, notably with Lambs Tire & Automotive and Napa Autoparts, adept at driving customer satisfaction and enhancing operational efficiency.
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. significantly improving customer retention.
Overview
6
6
years of professional experience
Work History
Assistant Manager
NAPA Auto Parts - Genuine Parts
09.2023 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Shop Manager
Lambs Tire & Automotive
04.2022 - 09.2023
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Maintained safe working environment by enforcing adherence to safety and security protocols.
- Increased customer satisfaction by implementing effective sales strategies and providing exceptional customer service.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Resolved customer complaints with effective solutions, maintaining positive store reputation.
Shop Manager
National Tire and Battery
01.2019 - 04.2021
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Education
GED -
Del Mar College
Corpus Christi, TX06-2016
Skills
- Customer service
- Employee management
- Money handling
- Time management
- Customer relations
- Sales promotions
- Consultative sales
- Delegating work
- Workload management
- Customer retention
- Point of sale systems
Timeline
Assistant Manager
NAPA Auto Parts - Genuine Parts
09.2023 - Current
Shop Manager
Lambs Tire & Automotive
04.2022 - 09.2023
Shop Manager
National Tire and Battery
01.2019 - 04.2021
GED -
Del Mar College
Similar Profiles
Lauren BriggsLauren Briggs
Marketing & Sales Specialist at NAPA Auto Parts - Genuine Parts (NAPA AutoCare)Marketing & Sales Specialist at NAPA Auto Parts - Genuine Parts (NAPA AutoCare)
Christopher CheekChristopher Cheek
Parts Sales at NAPA Auto Parts - Genuine PartsParts Sales at NAPA Auto Parts - Genuine Parts
Paul PsikPaul Psik
Store Manager at NAPA Auto Parts - Genuine PartsStore Manager at NAPA Auto Parts - Genuine Parts
Germine LewisGermine Lewis
Delivery Driver at NAPA Auto Parts - Genuine PartsDelivery Driver at NAPA Auto Parts - Genuine Parts
Chloe StantonChloe Stanton
Sales Development Representative at Nolan Transportation GroupSales Development Representative at Nolan Transportation Group