Malkia Allen
Management
Atlanta,Georgia
Summary
Dedicated Assistant Property Manager enthusiastic about meeting all kinds of people and familiar with creating successful resident retention programs. Knowledgeable in Tax Credit and HUD programs. Successful career history comprising more than 3 years.
Overview
2
2
years of professional experience
Work History
Assistant Property Management
Dorchester Management (Sylvan Hills Senior Living)
Atlanta, Georgia
12.2022 - Current
- Newly constructed lease up 183 units.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Promptly responded to tenant complaints and concerns for over 4 properties.
- Exceeded annual occupancy of 99% in 2023.
- Monitored and tracked payments and expenses, providing timely and accurate financial reports.
- Collected and maintained careful records of rental payments and payment dates.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Coordinated with janitorial and engineering staff on maintenance and upkeep.
- Followed up on delinquent tenants and coordinated collection procedures.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Communicated effectively with owners, residents, and on-site associates.
- Developed and implemented marketing strategies to increase occupancy rates to 100%.
Assistant Property Manager
(Sterling At Candler Village)
Atlanta, Georgia
03.2022 - 12.2022
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Followed up on delinquent tenants and coordinated collection procedures.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Kept accurate records of all resident and tenant correspondence.
- Complied with safe housing requirements and contractual obligations by resolving tenant issues and service needs.
- Communicated effectively with owners, residents, and on-site associates.
- Completed annual rent calculations using housing database software.
- Maximized rental income while minimizing expenses through effective planning and control.
- Responded to Common Area Maintenance (CAM) inquiries.
- Delivered emergency 24-hour on-call service for tenants on building issues.
- Collected and maintained careful records of rental payments and payment dates.
- Coordinated appointments to show marketed properties.
Assistant Property Manager
Sterling Place
Atlanta , Georgia
08.2022 - 11.2022
- Processed security deposit refunds.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Showed apartments to potential tenants and answered questions regarding community.
- Inspected common areas for cleanliness and notified maintenance of overflowing trash.
- Posted policies and rules in common areas for tenant review.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Escalated major issues to property manager for immediate remediation.
- Kept accurate records of all resident and tenant correspondence.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Kept properties in compliance with local, state and federal regulations.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
- Worked with customer to create debt repayment plan based on current financial conditions.
- Regularly monitored accounts to identify overdue balances and potential areas of risk.
Leasing Manager
Wheat Street
Atlanta, Georgia
11.2020 - 11.2021
- Trained leasing professionals on regulatory requirements, company policies, and office procedures.
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Collected, completed, and processed lease applications.
- Conducted property showings to highlight features, answer questions, and redirect concerns to close contracts.
- Created and submitted daily reports on leasing activities.
- Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local, and federal housing requirements.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Explained terms of lease and amounts to be paid to tenants.
- Established key relationships with potential leasers and renters.
- Took property from 83% occupancy to 100% with no turn over rates.
- Collected and maintained careful records of rental payments and payment dates.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Responded to Common Area Maintenance (CAM) inquiries.
Education
Master's of Business Administration - With A Concentration in Marketing
University of Phoenix
Columbus, Georgia 05.2018
Bachelor of Science - Management
University of Phoenix
Columbus, Georgia 10.2003
Skills
- Recordkeeping and Documentation
- Administrative Support
- Customer Service
- Supply Ordering
- Calendar and Scheduling Software
- Verbal and Written Communication
- Staff Training
- Microsoft Office365, Yardi, Realpage Windsor, OneSite,BlueMoon, Funnel, and Entra
- Policy and Procedure Enforcement
- Leasing and Sales
- Vacant Unit Monitoring
- Tenant Issue Resolution
- Marketing and Advertising
- Lease Agreement Review
- Tenant Screening
- Oversee Maintenance
- Recordkeeping
- Local and State Laws
- Rent Collection
- Security Deposit Refunds
- Telephone Etiquette
- Property Management
- Renewals Management
- Property Tours
- Staff Management
- Appointment Scheduling
- Collections Procedures
Timeline
Assistant Property Management
Dorchester Management (Sylvan Hills Senior Living)
12.2022 - Current
Assistant Property Manager
Sterling Place
08.2022 - 11.2022
Assistant Property Manager
(Sterling At Candler Village)
03.2022 - 12.2022
Leasing Manager
Wheat Street
11.2020 - 11.2021
Master's of Business Administration - With A Concentration in Marketing
University of Phoenix
Bachelor of Science - Management
University of Phoenix