Malkia King

• Prepared mitigation materials and prepared clemency applications for post-conviction clients.
• Drafted memorandum briefs and legal research summaries addressing parole, incarceration, and reentry issues.
• Prepared documentation for parole board hearings, including client statements and supporting records.
• Coordinated document review and case updates, enhancing communication with clients in correctional facilities.
• Contacted county clerks' offices and correctional institutions to obtain records, ensuring accuracy in case information.
• Met weekly with supervising attorney to strategize on case management and client needs.

• Coordinated cultural, civic, and educational programs for Newark residents, enhancing community engagement.
• Cultivated partnerships with community leaders, stakeholders, and local organizations to increase public access to city programming.
• Executed outreach efforts to schools and organizations, driving participation in programs.
• Managed the day-to-day operations of the program, ensuring compliance with applicable policies and regulations.
• Developed volunteer initiatives and maintained essential program records and reports.
• Provided guidance and support to program participants in navigating resources, services, and opportunities.

• Led strategic initiatives to promote environmental stewardship and community engagement.
• Led citywide environmental justice initiatives, including recycling education and litter reduction campaigns.
• Managed organizational operations, supervised volunteers, and collaborated with municipal agencies to enhance service delivery.
• Produced impact reports that highlighted community engagement, environmental outcomes, and program effectiveness to inform stakeholders.
• Developed partnerships with local organizations to enhance sustainability efforts.
• Coordinated outreach programs that educated community members on litter prevention and recycling, fostering greater public awareness.
• Facilitated workshops for community leaders on environmental best practices.

Facilitated community meetings to gather actionable feedback on city services and programs, enhancing responsiveness to resident concerns.

Solicited community input to tailor city programs to local needs, fostering greater alignment between municipal services and community expectations.

Acted as liaison between community and mayor’s office to improve communication.

Established relationships with community leaders, stakeholders, and corporations.

Developed programs addressing specific community requirements based on input received.

Compiled detailed reports on community outreach initiatives and engagement outcomes, informing strategic decisions in the mayor's office.

Assisted residents in effectively resolving concerns or needs.

Engaged 3,000+ parents and community members through targeted outreach initiatives.

Orchestrated involvement of parents and residents in school design planning sessions to ensure community needs were addressed.

Built partnerships with elected officials, district staff, and non-profit leaders to bolster initiatives.

Facilitated collaboration between school staff and organizations to strengthen leadership program effectiveness.

Facilitated bi-weekly meetings with Fairmount Heights Association, Newark police, and community partners to develop crime reduction strategies.

Executed community fair, distributing books and backpacks, benefiting 950 local youth.

Initiated community education programs, enhancing block associations, real-time crime reporting, and youth engagement activities.

• Documented findings and prepared detailed reports on quality assurance activities to support continuous improvement efforts.
• Trained new staff on quality control procedures and best practices to ensure compliance.
• Collaborated with departments to resolve quality-related issues, enhancing overall compliance and service delivery.
• Conducted audits of provider-relations inquiries, ensuring adherence to standards.

Resolved complex issues involving hospitals, dentists, lawyers, employers, and agencies, ensuring effective communication and timely solutions.

Assisted staff with challenging calls while providing training and mentoring support.

Analyzed member feedback to enhance service delivery and increase satisfaction.

Reviewed eligibility and claims systems, escalating necessary corrections promptly.

Managed over 100 calls daily in high-volume environment, ensuring prompt service delivery.

Utilized customer service software to track and manage member requests, ensuring timely resolution of inquiries.

Answered calls with a positive attitude while asking questions to understand customer needs.

Communicated complex information clearly, enhancing customer understanding.

• Researched eligibility and analyzed medical, dental, vision, and hospital claim histories to support accurate claims processing.
• Guided providers on documentation requirements and benefit regulations to ensure compliance.
• Monitored call queues regularly and took actions to maintain service levels, enhancing overall customer satisfaction.
• Enhanced skills in client intake, problem-solving, and effective communication strategies.