Microsoft Word 365 Office
Malkia McBride
Atlanta,GA
Summary
Possess a versatile skill set acquired in a dynamic property management environment and seeking to transition into a new professional field. Extensive experience encompasses tenant relations and property maintenance, complemented by strong administrative and organizational capabilities. Committed to utilizing these skills to enhance operational efficiency and facilitate positive outcomes in future roles.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Assistant Property Manager I
National Church Residences
09.2023 - Current
- Conduct property viewings for units 10-126 with prospective tenants and address any inquiries regarding the community. Facilitate the coordination of move-ins and move-outs to ensure seamless transitions for both tenants and the property management team. Manage the processing of security deposit refunds efficiently.
- Process refunds for security deposits.
- Enhance tenant satisfaction by addressing maintenance requests promptly and efficiently resolving any associated issues.
- Perform final move-out inspections with tenants to identify necessary repairs.
- Supervise monthly rent collections and ensure high payment rates by cultivating positive relationships with tenants.
- Address inquiries regarding Common Area Maintenance (CAM) effectively.
- Completed 245 annual rent calculations utilizing housing database software.
- Supervised monthly collections and upheld elevated payment rates by fostering constructive relationships with tenants.
- Addressed and resolved conflicts between tenants concerning noise disturbances, property encroachments, and parking issues.
- Decreased vacancy rates through strategic marketing initiatives, including hosting open houses and leveraging social media platforms.
- Contributed to the preparation of financial reports, providing valuable insights into property performance and revenue trends.
- Established professional networks through active participation in industry organizations, governmental bodies, and other professional associations.
- Generated leads for sales and rental properties via cold calling and referrals.
- Conducted regular inspections of both the interior and exterior of properties to assess for any damage.
- Organized special events such as lotteries, dedications, and guided project tours.
- Performed annual rent calculations utilizing housing database software.
Assistant Property Manager
Dorchester Management
12.2022 - 09.2023
- Provide full administrative support, including phone support, typing reports, filing, and distribution of correspondence. Maintain lease and contract files as well as other files located within the property management office. Attend all scheduled Property Management staff and company meetings. Provide support for after-hours on-call coverage.
- Monitor and maintain the property maintenance work order system and assist in the preparation of monthly reports on the status of tenant work orders
- File, fax, scan, copy, and distribute lease documents and other correspondence
- Processed 60-90 applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Assist in placing, removing/updating banners, balloons, bandit signs, flags, etc.
- Assist in the preparation of 200 lease agreements and other legal documents.
Assistant Manager
Dorchester Management
03.2022 - 11.2022
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality, and service expectations of 98% occupancy reports.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Processes 75-100 applications and conducts credit checks.
- Investigates and helps to resolve complaints, disturbances, and violations.
- Coordinates with tenants and third parties to address maintenance and facility needs.
Leasing Specialist
Dorchester Management
11.2020 - 03.2022
- Showed apartments to potential tenants and answered questions regarding community.
- Posted policies and rules in common areas for tenant review.
- Attended staff meetings and took extensive notes to share with property manager.
- Maintained up-to-date knowledge of local market conditions to optimize pricing strategies and remain competitive within the industry.
- Collected, completed, and processed lease applications.
- Reviewed aged vacancies, market-ready apartments and models and completed and updated market surveys.
- Experienced with new construction, luxury apartment buildings, condominiums, and 55+ communities and units.
- Maintained accurate records of all leasing activity, providing valuable data for management decision making.
- Managed over 200 leases by preparing for renewals and vacancies and enforced occupancy and payment terms.
- Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
Call Center Workforce Management Analyst
Global Payments
07.2017 - 08.2021
- Forecast staffing requirements by analyzing 24 historical data, business trends, and seasonal fluctuations to ensure adequate personnel are available when needed.
- Optimize workforce scheduling across six centers to enhance operational efficiency and achieve established service-level targets.
- Continuously monitor real-time 24 metrics screen and make necessary adjustments to staffing levels to maintain optimal performance.
- Track key performance indicators (KPIs) related to workforce productivity, compliance with scheduling standards, and service delivery metrics.
- Conduct thorough analyses of data and trends to identify opportunities for improvement and to enhance operational efficiencies.
- Collaborate effectively with Operations, Human Resources, Customer Support, and other departments to ensure workforce strategies are aligned with organizational objectives.
- Communicate proficiently with five primary stakeholders at all levels to ensure alignment and garner support for workforce management initiatives.
Call Center Representative I
Global Payments
01.2008 - 07.2017
- Effectively managed 30 incoming high-volume calls while providing outstanding customer support and maintaining a professional demeanor at all times.
- Established trust with clients by thoroughly addressing their concerns and offering appropriate resolutions tailored to their specific needs.
- Identified and capitalized on upselling opportunities to enhance 1.2 million dollar revenue generation.
- Consistently surpassed monthly performance metrics, thereby contributing to the overall success of the call center operations.
- Received, recorded, researched, and responded to inquiries and complaints from citizens through multiple channels, including in-person interactions, telephone communications, emails, and written correspondence regarding city services.
Education
Master of Science - Marketing Management
University Of Phoenix
Columbus, Georgia05-2017
Bachelor of Science - Business Management
University of Phoenix
Columbus, Georgia10-2013
Skills
- Property management expertise
- Property tours and inspections
- Rent collection
- Strong communication skills
- Tenant relations
- Property inspections
- Digital marketing
- Occupancy management
- Training and mentoring
- Record keeping
- Appointment scheduling
- Payment management
Certification
- Licensed Notary Public - July 27, 2026
Credential ID W-00567859
Affiliations
- Gamma Phi Delta Sorority Incorporated, 2021
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Documented and resolved 250 lease up which led to 99.9% occupancy.
- Achieved yearly recertification's through effectively helping with Property managers and regional directors.
- Collaborated with team of 15-20in the development of WorkForce Development at Global Payments monitoring over 24 monitoring screens.
Work Preference
Work Type
Full TimeWork Location
RemoteOn-SiteImportant To Me
Career advancementWork-life balanceCompany CultureFlexible work hoursWork from home optionHealthcare benefitsPersonal development programsPaid time offTeam Building / Company RetreatsPaid sick leave401k match4-day work weekStock Options / Equity / Profit SharingQuote
You read something which you thought only happened to you, and you discover that it happened 100 years ago to Dostoyevsky. This is a very great liberation for the suffering, struggling person, who always thinks that he is alone. This is why art is important.
James Baldwin
Software
Microsoft Word
Microsoft Excel
Yardi
Orion
Languages
English
Full Professional
Timeline
Assistant Property Manager I
National Church Residences
09.2023 - Current
Assistant Property Manager
Dorchester Management
12.2022 - 09.2023
Assistant Manager
Dorchester Management
03.2022 - 11.2022
Leasing Specialist
Dorchester Management
11.2020 - 03.2022
Call Center Workforce Management Analyst
Global Payments
07.2017 - 08.2021
Call Center Representative I
Global Payments
01.2008 - 07.2017
- Licensed Notary Public - July 27, 2026
Credential ID W-00567859
Master of Science - Marketing Management
University Of Phoenix
Bachelor of Science - Business Management
University of Phoenix
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