Malky Viener
Brooklyn,NY
Summary
Dynamic sales associate with a proven track record at Sweet Expressions Ice Cream, excelling in customer engagement and conflict resolution. Recognized for enhancing customer satisfaction and driving sales through effective communication and teamwork. Proficient in POS system operation, consistently delivering efficient service in high-pressure environments. Reliable and goal-oriented, fostering lasting customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Sales Associate
Sweet Expressions Ice Cream
09.2022 - Current
- Educated customers about daily specials and promotions to drive sales engagement.
- Handled customer inquiries and resolved issues promptly to maintain satisfaction levels.
- Monitored inventory levels and assisted in restocking supplies as needed for operations.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Assistant Preschool Teacher
Associated Beth Rivkah Schools
09.2024 - 04.2025
- Assisted lead teachers in implementing age-appropriate lesson plans and activities.
- Supported classroom management by fostering a nurturing and safe environment for students.
- Facilitated small group activities to enhance social and cognitive development among preschoolers.
- Collaborated with parents to communicate progress and address any concerns regarding student behavior.
- Maintained organized classroom materials, ensuring accessibility for both students and staff.
- Observed student interactions to assess developmental milestones and provide feedback to educators.
- Aided in the preparation of instructional materials, ensuring resources were readily available for each lesson.
- Served as a positive role model for students, demonstrating professionalism, empathy, and enthusiasm in all interactions.
- Provided individualized support for students, addressing unique learning needs and fostering growth in all areas.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Maintained a clean, safe, and organized classroom space conducive to learning and creativity.
- Maintained tidy and clean classroom consistent with safety and health standards.
- Established a nurturing classroom environment that promoted inclusivity, emotional well-being, and social development.
- Developed strong rapport with students, creating an atmosphere of trust that enabled them to seek help when needed.
- Managed daily routines such as snack time transitions smoothly while maintaining a calm and focused environment.
- Supervised children during in-classroom activities and on playground.
- Organized snack time and nap hours.
- Interacted with children one-on-one and in small groups to enhance and support learning activities.
- Supported children's social and emotional development by encouraging understanding of others and positive self-concepts.
- Engaged and entertained children through recreational and educational activities.
- Created safe and nurturing learning environment for preschoolers.
Sales Associate
Sushi Meshunah
03.2022 - 08.2022
- Assisted customers in menu selections and provided recommendations based on preferences.
- Maintained cleanliness and organization of service areas to enhance customer experience.
- Processed transactions accurately using point-of-sale systems to ensure efficient service.
- Collaborated with team members to streamline order fulfillment and reduce wait times.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Penn Foster Career School
Scranton, PASkills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Conflict resolution
- POS system operation
- Order processing
Certification
Certificate of Completion: Mandated Reporter Training.
Certificate of Completion: Personal Care Aid
Timeline
Assistant Preschool Teacher
Associated Beth Rivkah Schools
09.2024 - 04.2025
Sales Associate
Sweet Expressions Ice Cream
09.2022 - Current
Sales Associate
Sushi Meshunah
03.2022 - 08.2022
High School Diploma -
Penn Foster Career School