Mallari Robinson
Florence
Summary
Certified Pharmacy Technician (CPhT) with a strong background in pharmacy operations, sterile compounding, and patient care. I am known for my reliability, adaptability, and effective collaboration with healthcare teams to achieve optimal outcomes. Skilled in prescription processing, inventory control, and providing exceptional customer service. Highly organized with focus on accuracy and compliance with regulatory standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Receptionist
Surgical Associates of the Shoals
01.2025 - Current
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
IV Pharmacy Technician
Clearview Cancer Institute
10.2022 - 01.2025
- Assisted in minimizing patient wait times through efficient preparation and delivery of IV medications to nursing units.
- Optimized resource utilization by closely monitoring stock levels and placing orders for essential supplies as needed.
- Supported pharmacy cost containment initiatives by reviewing drug usage patterns, identifying potential areas for improvement, and implementing changes as needed.
- Maintained accurate records of controlled substances following all federal, state, and institutional regulations.
- Ensured patients received timely therapy by accurately interpreting physician orders for IV medications and communicating any discrepancies promptly.
- Collaborated effectively with nurses, physicians, and other healthcare professionals to address patient needs related to IV therapy.
- Ensured proper disposal of hazardous waste materials following institutional policies and procedures to maintain a safe working environment for employees.
- Assisted in maintaining Joint Commission accreditation standards through strict adherence to established policies and procedures regarding IV medication preparation and dispensing.
- Reduced medication errors with diligent attention to detail when calculating dosages and measuring ingredients.
- Fostered a team-oriented work environment by actively collaborating with pharmacy colleagues and other healthcare professionals to provide comprehensive patient care.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Certified Pharmacy Technician
CVS Pharmacy
05.2017 - 10.2022
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintained accurate inventory levels for efficient pharmacy operations and cost control.
- Collected co-payments or full payments from customers.
- Resolved non-routine issues like third-party billing, computer system, and customer service issues.
- Reviewed and verified customer information and insurance provider information.
- Maintained drug inventory levels by ordering necessary medications and supplies.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Resolved third-party billing, computer system and customer service issues.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
Education
Rogers High School
Florence, ALSkills
- Customer service
- Attention to detail
- Time management
- Listening skills
- Sterile compounding
- Clean room procedures
- Dosage calculation
- Drug stability
- Pharmacy software
- Aseptic technique
- IV preparation
- Labeling medications
- Chemotherapy mixing
- Hazardous drug handling
- Medication storage
- Workflow efficiency
- Teamwork and collaboration
- Problem-solving abilities
- Multitasking Abilities
- Reliability
- Prescription filling and labeling
- Excellent communication
- Critical thinking
- Organizational skills
- HIPAA compliance
- Typing skills
- Effective communication
- Adaptability and flexibility
- Detail-oriented
- Dispensing medications
- Prioritization and organization
- Immunization administration
- Medication packaging
- Data entry
- Certified pharmacy technician (cpht)
Certification
PTCB - Certified Pharmacy Technician
Timeline
Front Desk Receptionist
Surgical Associates of the Shoals
01.2025 - Current
IV Pharmacy Technician
Clearview Cancer Institute
10.2022 - 01.2025
Certified Pharmacy Technician
CVS Pharmacy
05.2017 - 10.2022
Rogers High School
Similar Profiles
Alyssa KnottAlyssa Knott
Vascular Sonography Student Intern at Vascular Surgical AssociatesVascular Sonography Student Intern at Vascular Surgical Associates
Mckenzie MillerMckenzie Miller
Registered Nurse Pre-op/Intra-op/Post-op at Fayette Surgical AssociatesRegistered Nurse Pre-op/Intra-op/Post-op at Fayette Surgical Associates
Tammy ReinertTammy Reinert
Billing Coordinator at Carolina Rehabilitation and Surgical AssociatesBilling Coordinator at Carolina Rehabilitation and Surgical Associates
Dante HurstDante Hurst
Owner operator CDL at Self employedOwner operator CDL at Self employed
Theresa BellTheresa Bell
Unit Manager at Florence Park Care CenterUnit Manager at Florence Park Care Center