Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mallary Claudio

Jacksonville

Summary

Dedicated Customer Service expert with 9 years of experience in the Medical and Healthcare industry seeking a Customer Experience or Customer Service Management role where I can utilize my vast knowledge of skills and provide large-scale client satisfaction.

Overview

16
16
years of professional experience

Work History

Senior Customer Service Representative

Medtronic
Jacksonville
01.2014 - Current
  • Resolves customer concerns and delegates inquiries to appropriate departments within the organization
  • Ensures attentive customer engagement, quality service and a positive overall experience
  • Continually acquires a broad knowledge of ENT surgical, neuro-surgical and spinal equipment, as well as hearing devices, including but not limited to: indicated use, repeated failures and ways to troubleshoot.
  • Performs precise data-entry and retrieval within SAP and GCH computer programs.
  • Cross-trains and provides relief for a variety of departments, including associates.

Member Engagement Coordinator, Co-chair, and Chair

Medtronic Women’s Network
Jacksonville
04.2018 - 04.2021
  • Create programming to allow members to establish and build their local connections
  • Develop and lead professional development workshops.
  • Brainstorm with other employee resource groups
  • Handle budget and AOP
  • Cultivate relationships with community partners and continue to demonstrate support

Assistant Manager and Marketing Coordinator

Seven Bridges Grille and Brewery
Jacksonville
04.2010 - 01.2014
  • Initiate, develop, and evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost.
  • Monitor budgets and review financial transactions to ensure that expenditures are budgeted.
  • Maintain food and equipment inventories, and keep inventory records.
  • Plan and execute training programs, resolve personnel problems, hire new staff, evaluate employee performance, Schedule staff hours and assign duties.
  • Improve work procedures, operations, service, performance, and safety.

Community Relations, Intern

Department of corrections
tallahassee
10.2009 - 12.2009

Education

Recreation and Leisure Services Administration -

Florida State University

Community Relations - Intern

Department of corrections
tallahassee, fl

Skills

  • Billing and Credit
  • Medical Device troubleshooting
  • Quality Assurance
  • Critical thinking
  • Conflict resolution
  • Scheduling
  • Interviewing
  • Hiring
  • Leadership
  • Coordination of Special Events
  • High-volume phone management
  • Microsoft Office
  • SAP
  • Service Now
  • GCH
  • Customer relationship management
  • Cross-functional coordination
  • Procedure documentation
  • Effective communication

Timeline

Member Engagement Coordinator, Co-chair, and Chair

Medtronic Women’s Network
04.2018 - 04.2021

Senior Customer Service Representative

Medtronic
01.2014 - Current

Assistant Manager and Marketing Coordinator

Seven Bridges Grille and Brewery
04.2010 - 01.2014

Community Relations, Intern

Department of corrections
10.2009 - 12.2009

Recreation and Leisure Services Administration -

Florida State University

Community Relations - Intern

Department of corrections

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