Human Resources
Ranchers Custard Company dba Andy's Frozen Custard
09.2019 - Current
Hi, I’m
Mallary Eckelkamp
Human Resources
Springfield,MO
Timeline
Boutique Sales Associate
The Uptown Boutique
11.2017 - 08.2019
Manager and Buyer
June & Beyond Boutique
07.2015 - 11.2017
Store Manager
Hibbett Sporting Goods
05.2012 - 07.2015
Ozark High School
High School Diploma
08.2005 - 05.2009
Work History
Ranchers Custard Company dba Andy's Frozen CustardSpringfield, MO
Human Resources
09.2019 - Current
Job overview
- Enhanced employee satisfaction by implementing effective communication and an open-door policy.
- Met with staff to resolve difficult situations related to performance and conflict management.
- Conducted confidential investigations of discrimination and harassment.
- Administered benefits programs, ensuring accurate enrollment and timely processing.
- Reviewed and interviewed applicants to identify qualified candidates.
- Managed payroll data entry and processing for 400+ employees.
- Handled payroll situations such as back-pay, garnishments, and overtime payments.
- Facilitated year-end reporting by preparing W-2 and 1095-C forms within required deadlines.
- Managed all unemployment and workers compensation claims in a timely and accurate manner.
The Uptown BoutiqueSpringfield, MO
Boutique Sales Associate
11.2017 - 08.2019
Job overview
- Delivered energetic customer service, going above and beyond to serve needs.
- Created visually appealing merchandise displays to showcase products effectively.
- Managed daily operations efficiently, including opening/closing procedures, cash handling, and maintaining a safe work environment.
- Monitored loss prevention efforts to minimize theft incidents.
- Processed exchanges, refunds and team member purchases.
- Boosted brand awareness by creating and scheduling engaging content across various social media platforms, including website presence.
June & Beyond BoutiqueLebanon, MO
Manager and Buyer
07.2015 - 11.2017
Job overview
- Created comfortable and inviting boutique environment to make customers feel welcomed.
- Coordinated special events to promote the boutique's brand.
- Resolved customer complaints with professionalism, ensuring a positive experience for guests.
- Created an engaging social media presence for the boutique.
- Managed purchasing, sales and customer account operations efficiently.
- Established and managed supplier and vendor relationships.
- Mentored and trained new staff members, fostering a supportive team environment.
- Set weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
Hibbett Sporting GoodsOzark, MO
Store Manager
05.2012 - 07.2015
Job overview
- Oversaw store operations, including opening and closing procedures, cash management and safety compliance.
- Addressed customer complaints professionally, resolving issues to maintain positive relationships.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Oversaw loss prevention efforts, minimizing shrinkage by effectively training staff on proper procedures.
- Managed hiring and training while mentoring new hires during their onboarding process, ensuring they were well-equipped to excel in their roles.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Optimized scheduling according to store needs while adhering to budgets.
Overview
12
years of professional experience
4
years of post-secondary education
Education
Ozark High School, Ozark, MO
High School Diploma
08.2005 - 05.2009
Skills
- Employee Relations
- Payroll and Benefits Administration
- Constructive Feedback
- Workers' Compensation
- Customer Satisfaction
- Verbal and Written Communication
- Teamwork and Collaboration
Work Preference
Work Type
Full TimeWork Location
HybridRemoteOn-SiteImportant To Me
Company CultureWork-life balanceHealthcare benefitsPaid time offFlexible work hoursWork from home optionAvailability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Summary
Dependable HR Generalist with enthusiastic personality. Strong communication skills and proficient in payroll, benefit administration, employee relations and office administration. Excited to help achieve company goals!
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