Malleah Smith
San Francisco,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
Work History
Office Assistant
Collective Impact
09.2023 - Current
- Maintain confidentiality in handling sensitive information while performing administrative tasks.
- Assist program staff with coordination and implementation of family services and workshops.
- Help in organizing and maintaining materials for workforce development programs.
- Support enrollment process for families joining our programs, including documentation and data entry.
- Serve as point of contact for families and community partners, providing information and assistance.
Desk Clerk
Tenderloin Neighborhood Development Center (TNDC)
07.2018 - 06.2021
- Excel in managing front desk operations, ensuring top-notch tenant service and efficient problem resolution
- Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
- Spearhead documentation management, including filing, log entries, and notice dissemination, enhancing organizational efficiency.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of customer satisfaction.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
Customer Service Representative
MMC (Contracted by FastTrak, Inc.)
03.2017 - 08.2017
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Delivered exceptional account management and issue resolution, boosting customer satisfaction and loyalty.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Managed approximately 30 incoming calls, emails and faxes per day from customers
Skills
- Customer Service Excellence: Proven ability to resolve customer issues effectively, ensuring customer satisfaction and loyalty
- Communication & Interpersonal Skills: Strong ability to communicate clearly and build relationships with clients and team members
- Administrative Abilities: Adept in managing administrative tasks, including data entry, filing, and scheduling, to support efficient office operations
- Problem-Solving: Innovative and critical thinking skills used to effectively address challenges and improve processes
- Organizational Skills: Exceptional time management and prioritization abilities, ensuring smooth workflow and project completion within deadlines
- Relationship Building
Education Training
Regular participation in professional development and training sessions to enhance skills and stay updated with industry best practices.
Timeline
Office Assistant
Collective Impact
09.2023 - Current
Desk Clerk
Tenderloin Neighborhood Development Center (TNDC)
07.2018 - 06.2021
Customer Service Representative
MMC (Contracted by FastTrak, Inc.)
03.2017 - 08.2017
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