Timeline
Work History
Overview
Education
Skills
Summary
Work Preference
Quote
Work Availability
Software
Languages
Generic
Mallery Lara

Mallery Lara

Small Business Owner
Refugio,TX

Timeline

Front Desk Receptionist

H&r Block
02.2025 - 04.2025

Driver

Uber
01.2025 - 05.2025

Owner

Sublimation Shenanigans
04.2021 - Current

High School Diploma -

Refugio High School
08.2003 - 06.2007

Work History

Owner

Sublimation Shenanigans
04.2021 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.

Driver

Uber
01.2025 - 05.2025
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Achieved safe driving records by consistently following traffic rules and regulations.
  • Delivered goods and products to customer on time and in excellent condition.
  • Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
  • Communicated with customers to provide delivery updates and confirm delivery locations.
  • Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.

Front Desk Receptionist

H&r Block
02.2025 - 04.2025
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained confidentiality of sensitive data to protect customer and business information.

Overview

5
5
years of professional experience
10
10

Years of customer service

10
10

Years of computer literacy

5
5

Years of business management and operations

Education

High School Diploma -

Refugio High School
Refugio, TX
08.2003 - 06.2007

Skills

Customer relations

Small business operations

Relationship building

Verbal and written communication

Operations management

Business management

Client service

Marketing

Financial management

Business development

Business launch

Business marketing

Negotiation

Sales leadership

Product branding

Market trend awareness

Brand strategy planning

Client engagement optimization

Profit and loss analysis

Social media control

Customer service

Decision-making

Inventory control

Inventory management

Inventory tracking and management

Desktops, laptops, and mobile devices

Summary

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Work Preference

Work Type

Full Time

Work Location

On-SiteRemote

Important To Me

Career advancementWork-life balancePaid time offWork from home optionHealthcare benefits401k matchTeam Building / Company RetreatsPaid sick leave

Quote

Business opportunities are like buses, there’s always another one coming.
Richard Branson

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Microsoft Programs (ALL)

DATA ENTRY

FAX/SCAN/COPY/PRINT

Languages

English
Full Professional
Spanish
Elementary

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