Mallie Gonzales
Lubbock,TX
Summary
Motivated and performance-driven individual with 5+ years of service improving customer satisfaction. Excellent communication and interpersonal skills. Dedicated and dependable relationship-builder with superb organizational strengths and superior work ethic.
Overview
5
5
years of professional experience
Work History
Algebra 2 & Pre-Cal Teacher/ Coach
Littlefield High School
08.2023 - Current
- Awarded “Littlefield Teacher of The Year 2023-2024”.
- Structure and present lessons to facilitate students’ understanding and application of mathematical concepts.
- Prepare and distribute learning materials such as notes, assignments, and quizzes.
- Ensure that the classroom remains a well-organized, safe, and conducive learning environment for all students.
- Promoted sportsmanship values among athletes, fostering a positive competitive atmosphere within the team environment.
- Create workouts and implement practices that provide individual and team growth.
- Maintain eligibility forms, emergency data, insurance records and plans, equipment inventory, and other related records
Branch Office Administrator
Edward Jones
04.2022 - 08.2023
- Developed strategies and played an active role in growing the business by 43%.
- Handled daily accounting duties and stock trading to ensure successful reports for clients.
- Assisted the Financial Advisor in deepening prospective and existing client relationships by preparing reports for scheduled appointments and contact activities.
- Coordinated schedules and appointments for branch staff, optimizing time management processes.
- Maintained inventory levels of office supplies, minimizing costs while ensuring availability of necessary items.
- Maintained office services by organizing operations and procedures, controlled correspondence, designed filing systems, and reviewed and approved supply requisitions.
- Established quality customer service plans to guarantee a unique, personalized experience for all clients.
Lead Studio Coordinator
Waxing The City
01.2019 - 03.2022
- Built and managed schedules and time off requests in order to serve both team member engagement and business needs.
- Implemented and maintained a frequent and effective communication structure to include daily huddles, monthly team meetings, and other communications as necessary.
- Reviewed studio results daily, weekly, monthly, quarterly, and yearly- providing insight and opportunities for business improvement.
- Led by example in performing all studio coordinator job duties such as ensuring the studio was clean, in good repair, and merchandised to brand standard.
- Resolved and followed up on client issues within 24 hours and coached the team to ensure improvement.
- Coordinated design development and timelines with project owners and managers.
Education
BBA - Business Administration And Management
West Texas A&M University
Canyon, Texas12.2021
Skills
- Relationship building
- Customer service
- Interpersonal communication skills
- Presentation skills
- Problem solving
- Efficiency
- Attention to detail
- Administrative support
- Telecommunication
- Microsoft Office
- Management skills
Timeline
Algebra 2 & Pre-Cal Teacher/ Coach
Littlefield High School
08.2023 - Current
Branch Office Administrator
Edward Jones
04.2022 - 08.2023
Lead Studio Coordinator
Waxing The City
01.2019 - 03.2022
BBA - Business Administration And Management
West Texas A&M University
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