Mallika Gunturu

Anomaly Detection Program

(January 2023 - Present)

• Manage multi-year program with an annual budget of 10M USD to advance Swift's Payment Fraud detection solutions
• Successfully piloted the AI-powered Anomaly Scoring service, introducing innovative risk scoring for payment transactions.
• Drive effective collaboration across a 50+ cross-functional team covering application development, platform engineering, security, legal, AI Governance, Enterprise Architecture located across Belgium, the UK, and the USA to ensure successful progress of the program.
• Collaborate with senior leadership and executives through steering committees to ensure alignment with organizational goals and facilitate key decision-making.

AI Program

(October 2022 - Present)

• Led a pilot program with Swift's Innovation and Product teams and a consortium of financial institutions to address payment fraud challenges using AI-enhanced detection models and collaborative learning initiatives.
• Defined and managed roadmaps for deploying a Federated Learning sandbox, and establishing a collaborative AWS-based data science environment integrated with Swift’s API platform.
• Oversaw the setup of an on-prem AI platform for data science exploration and model training, implementing Data Loss Protection controls and leveraging C3.ai, NVIDIA, and KOVE technologies.
• Managed set-up of AI Governance through an AI Governance Council, and an AI use case inventory, while driving proof-of-value initiatives for M365 Co-pilot and AI-powered code assistant solutions.

Standard Platform Program

(November 2019 - December 2022)

• Directed the migration of 230+ applications, services, and Oracle databases from 3000+ physical HP-UX and Solaris servers to RHEL VM infrastructure, including critical systems supporting Swift's global financial network.
• Delivered standardized application and database platform architectures, implementing CI/CD pipelines with Jenkins, Nexus, and Ansible, and adopting Infrastructure-as-Code models, reducing deployment times from days to hours.
• Coordinated 62 cross-functional teams across 10 global organizations and collaborated with Architecture, Network, and Infrastructure teams to build data center segments and network infrastructure aligned with the blueprint.
• Managed vendor deliveries (ENTRUST, Oracle, RedHat, PCCW, AT&T) and established parallel network connectivity between Swift Operating Centers, achieving annual cost savings of €5M through infrastructure standardization.

• Recruited, hired, and led a team of nine project managers, cultivating a high-performance culture recognized by team members and business sponsors.
• Directed the delivery of the $17M Security and Operations portfolio, effectively managing $2.5M in infrastructure investments to achieve strategic goals.
• Implemented key cybersecurity initiatives, including Multi-Factor Authentication, a Vulnerability Detection and Management System, and a Bastion to secure and regulate network traffic, protecting Swift's mission-critical infrastructure.

• Led Swift's PKI Evolution roadmap to modernize Certificate Authority (CA) infrastructure critical for global financial institutions' secure transactions on the Swift network.
• Coordinated the successful deployment of the new Multi-Vendor SIPN (MV-SIPN) CA, managing root key generation ceremonies across the USA, Netherlands, and Switzerland.
• Facilitated workshops with industry PKI specialists and internal cybersecurity experts to define guidelines for implementing Swift’s first Offline CA, achieving a key organizational milestone.

• Directed Salesforce.com and Voice Value Added Services programs, leading a team of 6 developers for the Salesforce roadmap and 4 developers with 2 business analysts for the VAS roadmap. Collaborated with cross-functional teams, including Customer Service, Network Operations, Sales and Marketing, and Voice Product Management, to ensure seamless delivery.
• Achieved Salesforce deployment for sales pipeline, lead management, and Market Intelligence within 4 months, providing training for 150 global sales and product management staff.
• Delivered Service Cloud for the Network Operations Center in 9 months, replacing legacy systems and earning recognition as a Salesforce Customer Success Story at Dreamforce 2015.
• Enhanced integration with business solution partners through the Voice Value Added Services program, driving revenue growth from €3M to €50M annually.

• Built and managed a high-performing team of 5-8 members, both on-site and offshore, while establishing robust outsourcing protocols and procedures.
• Directed delivery management for eight critical applications, ensuring seamless development, deployment, and alignment with business objectives.
• Maintained a Customer Satisfaction Index above 90% for three consecutive years, demonstrating consistent commitment to service excellence.

• Managed a 5-member offshore team for the Citibank Warrants platform, overseeing resource allocation, performance evaluations, and team development.
• Led Delivery Management activities, including effort estimation, solution design, architecture review, quality assurance, and User Acceptance Testing (UAT), ensuring successful prioritization of releases and tasks.
• Collaborated closely with the on-site team in Germany for comprehensive requirements gathering, analysis, and alignment on project goals.

• Led a 7-member offshore team for Citibank’s Cash Management applications, managing resource allocation, performance evaluations, and team development.
• Directed Delivery Management activities, including effort estimation, solution design, architecture review, quality assurance, and User Acceptance Testing (UAT), while prioritizing releases and tasks for optimal project execution.
• Coordinated with the on-site team in New York for effective requirements gathering and analysis, ensuring alignment with business objectives and technical needs.