MALLIKA RASTOGI
Summary
Team-oriented banking leader with proven leadership and motivational skills successful in helping group members achieve business goals. Respectful and clear communicator focused on enhancing teamwork and collaboratively addressing challenges with logical approaches. Skilled in building relationships and enhancing employee satisfaction to drive work performance.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Lending and Service Operations Group- Manager
ICICI Bank
Nov.2021 - Current
- Role is for verification of disbursement documents for business loans
- To prepare the credit arrangement letter and do pre vetting of documents for fresh, renewal & enhancement cases
- To verify title deeds along with title search and fitment
- To involve in other miscellaneous activities like issuing pari passu letter, NDC, Permanent Withdrawal memo, Ammendatory Credit Arrangement Letter, CHG1 verification, Drawing Power activity in finacle or (in system manually), verify Stock statement
- To update pending compliance & deviation for different cases in system
- To move limit setup memos for fresh, enhancement, renewal, closure of limit cases
- End to end process for security perfection ie penal stoppage in system
- End to end process for CHG4 ie charge satisfaction.
- Enhanced team productivity by implementing efficient workflow processes and prioritizing tasks.
- Developed successful business strategies for revenue growth, increasing market share and brand recognition.
Wealth Relationship Manager-Sales Support
Kunvarji Group
Aug.2019 - Nov.2021
- Maintained in-depth knowledge of market trends and products, enabling informed decision-making and expert advice.
- Prepared comparative & performance reports for clients, facilitating them in understanding performances & returns of the in-house Mutual Fund products
- Involved in client servicing of resident and non-resident clients( i.e Account activation, KRA process, segment addition & modification of basic information)
- Enhanced client satisfaction by providing personalized wealth management solutions and strategies.
- Involved in Trading Demat Account opening, NRE & NRO account opening activity for Individual & Non individual clients
- Developed lasting relationships with high-net-worth clients, B2C & B2B clients ensuring their financial needs were met and expectations exceeded.
- Collaborated with internal teams to devise tailored investment portfolios for maximum client benefit.
- Ensuring new leads & follow ups with HNI's, Retail clients for the in house wealth products of company
- Preparing screening performance reports from the software & send to existing, inactive & potential / prospects clients for meeting information
- Contract note reporting to banks for the trade of clients (i.e Payin & payout role)
- Part of other miscellaneous activities like WhatsApp marketing of wealth products for visibility, account closure & liquidation process.
Education
PGDM -
International School of Business & Media
2017 - 2019
B.COM (Hons.) -
Amity University
2014 - 2017
12th (CBSE) -
Rajghat Besant School
2013 - 2014
10th (CBSE) -
Delhi Public School
2011 - 2012
Skills
- Operations Management
- Business Development
- Relationship Management
- Strategic Planning
- Client Engagement
- Financial Acumen
- Effective Communication
- Team Leadership
Accomplishments
- A scholarship holder of B.com (Hons.) in all the three years at Amity University, Lucknow campus
- Received award for Best in Team Spirit & Interpersonal skills during graduation
Languages
Hindi
Native or Bilingual
English
Full Professional
Timeline
Lending and Service Operations Group- Manager
ICICI Bank
Nov.2021 - Current
Wealth Relationship Manager-Sales Support
Kunvarji Group
Aug.2019 - Nov.2021
PGDM -
International School of Business & Media
2017 - 2019
B.COM (Hons.) -
Amity University
2014 - 2017
12th (CBSE) -
Rajghat Besant School
2013 - 2014
10th (CBSE) -
Delhi Public School
2011 - 2012