Summary
Overview
Work History
Education
Skills
Timeline
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MALLIKARJUN N

Dallas,TX

Summary

Dynamic and results-driven IT professional with over 5 years of experience in Business Analysis and Project Management. Expertise in eliciting, analysis, documenting solution requirements, producing comprehensive business process flows, and managing solution requirements throughout project lifecycle. Proficient in core business analysis skills like business process management, root cause analysis, use case methodology, Unified Modeling Language (UML), epics/user stories, Gherkin Syntax and solution documentation. Skilled in facilitating workshops, presenting complex ideas, tracking project progress and building positive client relationships. Demonstrates strong communication, leadership, and conflict resolution abilities, coupled with a track record of delivering successful business outcomes in dynamic environments.

Business professional with robust analytical skills and proven track record in driving impactful decisions. Strong focus on team collaboration, adaptable to changing needs, and consistently delivers results. Expertise in data analysis, process improvement, and stakeholder engagement, coupled with keen ability to translate complex data into actionable insights. Reliable and goal-oriented with commitment to excellence in every project.

Overview

5
5
years of professional experience

Work History

Business Analyst

PayPal
09.2024 - Current
  • Collaborate with multiple business units including business, product management, operations, technology and business clients, ensuring alignment, seamless migration and minimal disruption.
  • Conduct thorough analysis of existing systems, processes, products, and workflows to identify gaps inefficiencies and opportunities for improvement and optimization.
  • Work with multiple stakeholders to gather & document business requirements, identify key business needs, and define solution designs and strategy for implementation.
  • Work with stakeholders to design and optimize business rules and workflows related to claims processing, reimbursement validation, and pricing calculations, ensuring alignment with compliance standards and policy rules.
  • Defined and validated logic for premium pricing models and claims adjudication rules, working closely with actuaries and underwriters to ensure accuracy and consistency across products.
  • Translate business requirements into clear actionable user stories, acceptance criteria, and technical specifications in JIRA to guide development efforts.
  • Work with the Product Manager to define product vision, roadmap and rollout plans, defining timelines, and ensuring alignment with business strategy and customer needs.
  • Work closely with the Agile team to drive development, clarifying user stories, participating in sprint planning, reviews, backlog grooming and prioritization.
  • Manage the product backlog in JIRA, prioritizing feature delivery based on business value, customer needs, and strategic objectives.
  • Conduct data analysis using SQL and Power BI for visualization, deriving actionable insights from customer behavior data, driving product roadmap decisions for product improvement.
  • Track key performance indicators (KPIs) and project progress, providing regular updates and status reports to senior leadership and key stakeholders.
  • Develop use cases, process flows and business workflow diagrams (BPMN 2.0), creating current and future state processes. to visualize and communicate system processes, facilitating a shared understanding of project requirements and dependencies.
  • Execute test cases together with the QA team and coordinated User Acceptance Testing (UAT) to ensure the implemented solutions meet quality standards and user expectations.
  • Act as a servant leader and coach for Agile teams, facilitating team events and processes.
  • Facilitate Scrum ceremonies such as Daily Stand-ups, Iteration Planning, PI Planning, Sprint reviews, and retrospectives.
  • Support the Product Owner in managing the backlog and guiding the development team.
  • Work with the Release Train Engineer (RTE) and tech teams to manage dependencies.
  • Act as a servant leader for the Agile team(s), partnering with product managers to maintain plans, coaching and mentoring on best practices, drive Jira hygiene accountability.

Senior Business Analyst

AMPF
07.2023 - 08.2024
  • Facilitated cross-functional collaboration between development, design, and business teams to ensure alignment and timely delivery of features.
  • Conducted stakeholder meetings and workshops to gather and prioritize business requirements for new app features, translating them into user stories, feature specifications and acceptance criteria.
  • Managed product backlog prioritization and refinement based on market trends and customer feedback, ensuring continuous product improvement.
  • Implemented Agile Scrum methodology to drive product development cycles, oversee sprint planning, backlog grooming, and sprint reviews using JIRA to ensure efficient delivery of product increments.
  • Collaborated with UI/UX designers to create intuitive wireframes, mockups and prototypes for enhanced user experience, validating design decisions and user flows through usability testing and feedback sessions. Created UML (Unified Modeling Language) diagrams like Use Case Diagram, Activity Diagram, State-Chart Diagram and other models like business process diagrams, System Context Diagram (Data Flow Diagram) etc. for capturing system-level requirements.
  • Created user journeys, documented business processes and workflows for identifying dependencies, risks, and opportunities for optimization.
  • Acted as the primary liaison between business stakeholders and technical teams, clarifying requirements, resolving issues, and ensuring alignment throughout the development lifecycle.
  • Led testing efforts, ensuring product quality and reliability through rigorous functional, usability testing and user acceptance testing (UAT).
  • Analyzed app performance metrics and user feedback to identify areas for improvement, recommending enhancements and iterative updates to drive user engagement and satisfaction.
  • Contributed to the development of product documentation, including user guides, release notes, and training materials, to support successful app deployment and adoption.

Business Analyst

AXA Group
04.2020 - 01.2023
  • Gathered stakeholder requirements, assessed needs and translated business needs into actionable user stories and acceptance criteria.
  • Assisted with product evaluation, product customization and system integration. Involved in GAP analysis around the identification of business rules, system process flows, user administration, requirements and assumptions.
  • Worked extensively with SMEs and conducted JAD sessions to understand and document their requirements pertaining to the application flow. Worked with all levels of client staffs in solution definition.
  • Worked on UAT and test plans to make sure the product is 100% bug free and user-friendly.
  • Collaborated with technical teams to align with business needs and the specific requirements of the client.
  • Developed comprehensive training content utilizing MS Visio for process mapping and Figma for UX/UI design.
  • Conducted user acceptance testing (UAT), identifying and resolving system defects pre-launch, ensuring seamless implementation and user experience. Prioritized and managed the product backlog, ensuring alignment with business goals.
  • Collaborated with stakeholders to gather and analyze requirements, ensuring alignment with business objectives and regulatory standards.
  • Conducted thorough business process documentation, capturing existing workflows and identifying areas for improvement.
  • Participated in testing activities including functional testing, integration testing, and user acceptance testing, ensuring the reliability and functionality of the system.
  • Provided continuous post-implementation support to end-users and administrators to enhance user adoption and optimize system configuration.
  • Collaborated with cross-functional teams including IT, operations, and finance to ensure successful deployment and adoption of the CMS.
  • Produced comprehensive documentation, including project plans, business requirements documents (BRD), functional specifications, test plans, and training materials to support project deliverables and knowledge transfer.
  • Worked with key members from various cross-functional teams to analyze various third-party CRM solutions to make a ‘buy vs. build’ decision. Conducted cost/benefit and impact analysis.
  • Established UX design as the first stage of all Web and mobile application developments, instituting a user-centered design (UCD) approach.
  • Worked on the analysis of selecting the ecommerce software packages. Followed the proof-of-concept approach and traditional approach as a process in selecting the software packages.
  • Facilitated all Scrum ceremonies in the capacity of Scrum Master. Provided key metrics and reports to the management.
  • Responsible for resolving impediments/blockers for the development team members.

Education

Masters - Computer Science

University of North Texas
Denton, TX
05.2024

Skills

  • Product Development
  • Agile & Waterfall Methodologies
  • Business Process Improvement
  • User Experience (UI/UX) Design
  • Data Analysis & SQL
  • Change Management
  • Product Backlog Management
  • Cloud Computing (AWS, Azure)
  • Business Process Model & Notation (BPMN 20)
  • Project Management
  • Use cases, User stories
  • Process Modelling & Mapping
  • Prototyping & Wireframing
  • Gap Analysis
  • Leadership & Collaboration
  • Analytical & Problem Solving
  • Unified Modeling Language (UML)
  • Budgeting and financial planning
  • SDLC (Software Development Lifecycle)
  • Requirements Gathering & Documentation
  • System Integration & API Knowledge (REST, SOAP)
  • Testing & Quality Assurance (QA)
  • Reporting & Presentation Skills
  • Stakeholder Engagement
  • Verbal & Written Communication
  • Business Process Reengineering (BPR)
  • User Acceptance Testing (UAT)
  • Claims Processing and Pricing
  • MS Office (Word, Excel, PowerPoint)
  • Google Suite
  • JIRA, Confluence
  • Tableau
  • Balsamiq
  • Lucid Chart
  • Axure/AWS
  • MS Visio
  • MS Teams
  • Power BI
  • MS Project
  • Azure Data Studio
  • Figma
  • Trello
  • Salesforce
  • Data analysis
  • Requirements gathering
  • Team collaboration
  • Microsoft Office Suite
  • User acceptance testing

Timeline

Business Analyst

PayPal
09.2024 - Current

Senior Business Analyst

AMPF
07.2023 - 08.2024

Business Analyst

AXA Group
04.2020 - 01.2023

Masters - Computer Science

University of North Texas