Summary
Overview
Work History
Education
Skills
Accomplishments
Transition Experience Summary
Professional Highlights
Personal Information
Timeline
OperationsManager
Mallikharjuna Y

Mallikharjuna Y

Bangarpet,India

Summary

Seasoned Operations Manager and talented leader with 13 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.

Overview

13
13
years of professional experience

Work History

Operations Manager

Genpact India Pvt Ltd
04.2023 - Current
  • Build & manage credible robust business relationships with key partners and stakeholders with a focus on process maturity and managing direct a team of up to 20 FTE’s and Coordinate and monitor operations performance on agreed-upon SLAs and key metrics
  • Conducting Performance Appraisals and one on one connects by providing key inputs with respect to Performance Metrics of individual team members
  • Effective collaboration with team HR, IT, Admin, Support team, Compliance, Internal team, operational excellence, automation team, Learning & development
  • Participate in governance meetings at the country/region level and Closely collaborate with the team and ensure right collaboration with the team members properly to meet the deliverables and motivate & help them to develop the process standards
  • Lead employees to meet the organization's expectations for productivity, quality, continuous improvement, and goal accomplishment
  • Reporting on Process updates to the Finance manager and Finance controller on operational call
  • Drive towards the agreed efficiency targets through defined processes and Lead through transitions and increase organizational performance – driving and embedding many competing initiatives
  • Provide reports to management on issues, projects, and processing statistic and prepare the monthly overview deck and share and present with the stake holders to discuss on monthly team rating (VOC).
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.

Team Lead

Capgemini Technology Services India Limited
12.2019 - 04.2023
  • Responsible for monitoring Journal entries, monthly financial reporting, internal management reporting, Preparation of consolidation, Revenue and cost accruals, Intercompany reconciliation, Balance sheet reconciliation, Bank Reconciliation, Payroll Reconciliations, US Financial reporting package, query resolution, handling the escalations and other month end activities to ensure all SLAs’ and key deliverables are met as agreed upon
  • Performed comprehensive variance analysis and determined root-cause for each significant variance
  • Tracking the productivity and efficiency of team members and managing the OT of the team
  • Conceptualizing and implementing Automation plans to avoid the repetitive error which helps in smooth functioning of the business and to maintain accuracy
  • Experienced in managing the clients and stabilized the process in a brief period of time.
  • Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
  • Conducted regular progress reviews with individual team members to identify areas for improvement and provide guidance on career development opportunities.
  • Established clear performance metrics for the team which helped in tracking progress towards set targets effectively.

Team Lead F&A Operations

IBM INDIA Pvt Ltd
10.2010 - 11.2019
  • Primary responsibility to accomplish end to end activities with utmost care and efficiency by keeping time constraint and quality in mind
  • Reconciliation - Responsible for Payroll, inter company, Bank and Balance sheet reconciliation and make the necessary action plan to clear the open item with the help of controllers
  • Intercompany - Invoice postings, reconciliation, find out the transfers and pass the entries, coordinating with AR & AP team members for Inter-company reconciliation
  • Fixed asset - Register & capitalization of Assets, disposal and retirement or amortization of assets in Asset module
  • Month closing activities- Accruals and prepayments, Adjustment entries, Provisions bookings, Financial Reports-Prepare the schedules of Consolidated Financial Statement & Many supporting reports in HFM
  • Publish the BS and Income statement to the controllers
  • Consolidate the efforts of all the three towers-O2C, P2P and R2R and Closing and opening of Books of accounts
  • Responsible for all process documentations which needs to be updated and reviewed as per schedule
  • Reporting on Process updates to the Finance manager and Finance controller on operational call
  • Maintaining issue trackers related to process and preparation of Root Cause Analysis for errors
  • Monitoring the daily, monthly, quarterly & annual activities of the team (Including preparation / monitoring)
  • Direct communication with clients through emails and telephone calls to discuss on process requirements
  • Initiating strategy for process improvement, automation, and career progression plans.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
  • Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
  • Coached team members in techniques necessary to complete job tasks.

Education

M.com - Accounting And Finance

Tamil Nadu Open University
Chennai
07.2013

MBA - Accounting And Business Management

Gupta College of Management And Technology
Bengaluru
08.2010

Skills

  • Diploma in computer application including MS Office
  • Having working knowledge in (SAP, S4H, QAD, PeopleSoft & FIS)
  • Problem-Solving
  • Team Leadership

Accomplishments

  • Bean and Instrumental in successful transition of GA EMEA for Netherland’s
  • Accurate documentation of the process including exception handling
  • Very much instrumental in Preparing of Desktop Procedures and Process Maps
  • Received GEM (Going extra Mile) award in Q3 2013
  • Received Top talent sparks award in 2015.
  • Six Sigma Yellow belt certified for implementing a Quality Project in Client’s Netherland’s– towards FTE reduction.

Transition Experience Summary

  • Netherlands, I have been to Nederland's as part of knowledge transfer of General accounting activities which includes of Fixed assets, financial reporting etc. And I have gained the confidence with the clients in just matter of a week, keeping that same energy, I have created positive environment in client location same has been recognized and appreciated.
  • Nagpur (TCS Transitions), I have been to Nagpur as part of knowledge transfer of General accounting activities which includes of Fixed assets, financial reporting etc. Same has been completed transition successfully to TCS Nagpur and monitored employee’s performance with elevated level of quality deliverables.
  • Veoneer India Pvt LTD Transitions, I have been to Veoneer India Pvt Ltd as a part knowledge transfer on business acquisition. Demonstrated quick learning and grasping during KT with that I have taken the download activities like AP Payments, fixed assets, Intercompany, Balance sheet reconciliation, Bank Reconciliations, same has been recognized and appreciated.

Professional Highlights

  • M B A & M.com. with 13 years’ experience in Finance & Accounts.
  • Currently working with Genpact India Pvt Ltd as Team Manager (Operations)
  • Worked in Capgemini in General Accounting Team Lead.
  • Worked in IBM India Pvt Ltd in General Accounting Team Lead F&A Operations.
  • Travelled to Netherlands for leading the knowledge Transfer team to business acquisition.
  • Successfully implemented the NPMS (New production management system) Ensured that the clocking is diligent for everyone.
  • Part of successful implementation of TPM (Transaction Pricing Module) and Collation of accurate data for pre-and post-implementations and ensuring the data send to client is accurate.

Personal Information

  • Date of Birth: 03/09/86
  • Nationality: Indian
  • Marital Status: Married

Timeline

Operations Manager

Genpact India Pvt Ltd
04.2023 - Current

Team Lead

Capgemini Technology Services India Limited
12.2019 - 04.2023

Team Lead F&A Operations

IBM INDIA Pvt Ltd
10.2010 - 11.2019

M.com - Accounting And Finance

Tamil Nadu Open University

MBA - Accounting And Business Management

Gupta College of Management And Technology

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