Summary
Overview
Work History
Education
Skills
Timeline
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Mallisa Briley

Woodford,VA

Summary

Dynamic Store Manager at Elliott’s Enterprises with a proven track record in maximizing profitability and enhancing customer satisfaction. Skilled in inventory management and team leadership, I successfully implemented innovative merchandising strategies that boosted sales and fostered a positive work environment, significantly reducing employee turnover.

Overview

2025
2025
years of professional experience

Work History

Store Manager

Elliott’s Enterprises/ Exxon Convenience Stores
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
  • Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
  • Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
  • Developed a successful employee retention plan, reducing staff turnover rates significantly.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
  • Streamlined store operations to reduce costs, negotiating with suppliers for better pricing and optimizing staff schedules for peak times.
  • Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
  • Streamlined communication between staff and management, ensuring that all team members were informed of policy changes and promotions.
  • Coordinated in-store events to increase foot traffic, partnering with local businesses and community organizations for mutual benefit.
  • Implemented customer feedback system to address and quickly rectify any issues, thereby enhancing customer loyalty.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Improved efficiency and accuracy of inventory management by implementing new stock control system.
  • Developed rewards program that significantly increased repeat business by rewarding loyal customers.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Optimized checkout process to reduce wait times, improving customer satisfaction scores.
  • Boosted overall store sales by implementing innovative marketing strategies and exceptional customer service standards.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
  • Improved store layout for better customer flow and product visibility, leading to increase in average purchase size.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Increased community engagement by participating in local events and sponsoring youth sports teams, raising store's profile.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Conducted market research to better understand local consumer base, tailoring store offerings to meet their needs.
  • Cultivated strong team by hiring motivated individuals and fostering collaborative workplace, leading to improved store performance.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Interacted well with customers to build connections and nurture relationships.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Assisted in recruiting, hiring and training of team members.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Reported issues to higher management with great detail.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Implemented business strategies, increasing revenue, and effectively targeting new markets.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Raised property accuracy and accountability by creating new automated tracking method.

Financial Advisor

World Financial Group Wfg
03.2024 - 02.2025
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Established new client relationships by conducting thorough needs assessments during initial consultations.
  • Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
  • Developed comprehensive financial plans for clients to achieve short-term and long-term goals.

Second Shift Supervisor

Mr. Fuel Travel Plaza
04.2007 - 09.2010
  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Developed personal rapport with each client to maintain customer loyalty and establish long-term accounts.
  • Established new client relationships by conducting thorough needs assessments during initial consultations.
  • Worked closely with insurance providers to assess suitable coverage options tailored to individual client requirements for risk management purposes.
  • Developed comprehensive financial plans for clients to achieve short-term and long-term goals.

Production Warehouse Manager

Rappahannock Goodwill Industries
12.1999 - 07.2007
  • Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Redesigned warehouse layout to accommodate new equipment, maximize space utilization, and optimize processes.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Boosted customer satisfaction through timely order fulfillment and accurate inventory tracking.
  • Increased warehouse efficiency by implementing new inventory management systems and procedures.
  • Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
  • Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Offered expertise in inventory management and current stock levels to internal teams and customers to facilitate accuracy and product availability.
  • Streamlined operations for faster order processing by updating warehouse layout and organization.
  • Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.
  • Collaborated closely with sales department to address any issues related to product availability or shipment delays.
  • Reduced product damage with improved packaging methods and training staff on proper handling techniques.
  • Communicated regularly with cross-functional teams to improve coordination between departments.
  • Enhanced employee productivity, implementing effective scheduling and task delegation strategies.
  • Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
  • Developed strong team of warehouse employees with comprehensive training programs and performance evaluations.
  • Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
  • Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
  • Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
  • Developed and implemented policy and procedure updates to improve workflow and productivity.
  • Identified opportunities for cost savings in procurement, renegotiating supplier contracts or seeking alternative sources when necessary.
  • Facilitated smooth expansion of warehouse space to accommodate business growth, overseeing construction projects and integration of new systems.
  • Enhanced employee retention rates by implementing recognition program that acknowledged outstanding performance and contributions.
  • Initiated cross-training programs to create more versatile and responsive workforce capable of covering multiple roles during peak periods.
  • Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
  • Reduced order processing time by redesigning layout for more effective use of space and easier access to high-demand items.
  • Improved efficiency and accuracy in order picking and packing processes, using technology to guide and verify worker activities.
  • Negotiated with suppliers to secure cost-effective purchasing agreements, reducing overall expenses for materials and supplies.
  • Improved safety records, conducting thorough risk assessments and implementing stringent safety protocols.
  • Coordinated with sales and marketing teams to ensure accurate inventory levels for promotional campaigns, avoiding stockouts or overstocking.
  • Optimized inventory levels to meet demand without overstocking, using data analysis and forecasting techniques.
  • Led transition to paperless inventory system, significantly reducing errors and improving data accuracy.
  • Streamlined warehouse operations, leading to more efficient inventory management system by implementing advanced software solution.
  • Fostered culture of continuous improvement by encouraging feedback and suggestions from all team members.
  • Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
  • Implemented preventive maintenance schedule for warehouse equipment, reducing downtime and repair costs.
  • Facilitated collaboration between different departments to streamline processes and improve communication, leading to fewer errors and delays.
  • Managed budgeting for warehouse operations, carefully allocating resources to areas with highest return on investment.
  • Maintained compliance with all regulatory requirements, conducting regular audits and adjustments as needed to meet changing standards.
  • Enhanced team productivity with regular training sessions on safety and operational procedures.
  • Developed waste reduction program that not only saved costs but also aligned with sustainability goals.
  • Organized team-building activities that improved morale and strengthened collaboration among warehouse staff.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Organized records of vehicles, schedules and completed orders.
  • Developed and maintained knowledgeable and productive team of employees.
  • Collaborated with manufacturing and supply chain management.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Integrated warehouse operations with existing and new business processes.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Conducted research to address shipping errors and packaging mistakes.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Promoted brand at industry events and through ongoing networking efforts.
  • Prospected for leads to build pipeline and convert to sales opportunities.

Education

Associate Degree in Business Administration - Financial Institutions

American InterContinental University
Schaumburg, IL

Skills

  • Customer service
  • Problem-solving
  • Customer relations
  • Multitasking and organization
  • Store operations
  • Customer service management
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • Retail inventory management
  • Shift scheduling
  • Employee training
  • Inventory control
  • Recruitment and hiring
  • POS systems
  • Goals and performance
  • Team building and leadership
  • Team motivation
  • Recruiting and hiring
  • Operations management
  • Leadership development
  • Supply ordering
  • Policies and procedures
  • Store displays
  • Staff supervision
  • Staff management
  • Sales expertise
  • Employee scheduling
  • Accurate cash handling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Documentation and reporting
  • Relationship building and management
  • Strategic thinker
  • Operations
  • Order management
  • Sales strategies
  • Team development
  • Retail sales techniques
  • Product merchandising
  • Payroll management
  • Sales professional
  • Customer response
  • Accurate money handling
  • Bank deposit procedures
  • Loss prevention
  • Bank and safe deposits
  • Operational efficiency
  • Inventory oversight
  • Loss prevention procedures
  • Retail merchandise quality standards
  • Strategic planning
  • Sales analysis
  • Performance reviews
  • Sales coaching
  • Maximizing profitability
  • Pricing strategies
  • Flexible schedule
  • Leading staff meetings
  • Sales promotions
  • Vendor management
  • Merchandise planning
  • Delegating work
  • Advertising and marketing
  • Personnel development
  • Project management
  • Marketing and promotions
  • Special events
  • Competitor monitoring
  • Operations oversight
  • Employee terminations
  • Talent recruitment
  • Culture development
  • Process improvements
  • Hourly shift management
  • Risk management
  • Promotional planning
  • Budget development
  • Database management
  • Systems and software expertise
  • Financial operations management
  • Security system monitoring
  • Revenue generation
  • Mathematical aptitude
  • Budget administration
  • Root-cause analysis
  • Partnership building
  • Program implementation
  • Report generation
  • Program administration
  • Verbal and written communication
  • Team building
  • Customer feedback analysis
  • Market analysis

Timeline

Financial Advisor

World Financial Group Wfg
03.2024 - 02.2025

Second Shift Supervisor

Mr. Fuel Travel Plaza
04.2007 - 09.2010

Production Warehouse Manager

Rappahannock Goodwill Industries
12.1999 - 07.2007

Store Manager

Elliott’s Enterprises/ Exxon Convenience Stores

Associate Degree in Business Administration - Financial Institutions

American InterContinental University

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Mallisa Briley