Mallissya Braddox
Memphis,TN
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
9
9
years of professional experience
Work History
Bus Driver
Durham School Services
04.2017 - Current
- Kept bus interiors clean and tidy to provide comfortable passenger environments.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Provided a positive environment for students during transportation, fostering respectful interactions and promoting good behavior.
- Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.
- Maintained a clean and sanitary bus interior by regularly inspecting for cleanliness, removing trash, and reporting necessary repairs to management.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis when need
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts when need
- Monitored and tracked dispatch communication systems when need
Security Officer
Mike’s Security
10.2018 - 01.2024
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Enhanced passenger safety by conducting thorough security screenings and inspections of luggage, vehicles, and individuals.
- Performed pat-downs to look for unauthorized materials and weapons.
- Responded to emergency situations with professionalism and efficiency, ensuring the safety of passengers and staff.
- Stayed current on evolving security protocols by participating in ongoing training programs and workshops regularly.
- Maintained a high level of situational awareness during peak travel times, enabling quick response to potential issues.
- Promoted a positive customer service experience while enforcing strict adherence to federal regulations regarding air travel safety measures.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Completed detailed reports documenting incidents, suspicious activities, or violations within the transportation facility.
- Monitored security checkpoints for compliance with applicable security protocols.
Customer Service Agent
Enterprise Rental Car
04.2015 - 06.2017
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided outstanding customer service.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Utilized customer feedback to improve customer service.
- Greeted customers and provided outstanding customer service.
- Delivered excellent internal and external customer service.
- Met sales goals by offering excellent customer service.
Education
Associate of Science - Health And Human Services
Ultimate Medical Academy - Clearwater
Clearwater, FL05.2020
High School Diploma -
Overton High School
Memphis, TN05.2013
Skills
- Clean Driving Record
- Safety-focused
- Disability Awareness
- Passenger Assistance
- Adaptable to change
- Route Planning
- Public Safety Awareness
- Behavioral observations
- Body scanner operation
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Microsoft Excel
- Follow-up skills
- Team Development
- Filing
- Integrity and Honesty
- Customer service and assistance
Timeline
Security Officer
Mike’s Security
10.2018 - 01.2024
Bus Driver
Durham School Services
04.2017 - Current
Customer Service Agent
Enterprise Rental Car
04.2015 - 06.2017
Associate of Science - Health And Human Services
Ultimate Medical Academy - Clearwater
High School Diploma -
Overton High School