Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Mallon Kachasu

Spokane,WA

Summary

Dynamic Senior Flight Dispatcher with an FAA Dispatch certification and a proven track record at Air Zimbabwe, enhancing on-time departures by 95% through innovative flight planning and optimization. Skilled in weather analysis and regulatory compliance, I excel in fostering teamwork and communication, ensuring operational efficiency and safety in high-pressure environments.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Senior Flight Dispatcher

Air Zimbabwe
01.2016 - 08.2024
  • Developed a Flight Readiness Log used by front line departments that increased our ontime departures by 95%
  • Served as the primary liaison between flight crews, maintenance ,air traffic control and ground operations ensuring seamless communication and operational efficiency
  • Contributed to a positive work environment through open communication, teamwork, and proactive problem-solving initiatives.
  • Facilitated smooth international flights by securing necessary permits and coordinating with foreign aviation authorities.
  • Enhanced flight safety by meticulously analyzing weather data,Notams and coordinating with pilots on optimal routes.
  • Improved operational efficiency by maintaining accurate records of flight plans, crew schedules, and aircraft maintenance logs.
  • Acted as a reliable point of contact for pilots, crew members, and other stakeholders during flight operations, providing timely support and accurate information as needed.
  • · Maintained 100% compliance with all ICAO and Civil aviation of Zimbabwe regulations, company policies and international aviation laws to ensure safety and company departmental audits are adhered to.
  • · Led a team of 3 dispatchers providing training, mentorship and performance evaluations to ensure high standard of operational control.
  • Participated in regular audits of operational procedures to identify areas for improvement and ensure compliance with industry standards.

Flight Dispatcher

Air Zimbabwe
08.2008 - 01.2016
  • Developed and implemented flight plans ensuring compliance with ICAO,Civil aviation regulations and company procedures.
  • Monitored weather conditions and aircraft performance during flights, making real-time adjustments to flight plans to ensure safety and efficiency.
  • Managed crisis situations effectively by implementing emergency protocols and coordinating response efforts with relevant stakeholders.
  • Monitored flight progress closely using advanced software systems for real-time adjustments based on changing conditions or unforeseen events.

Customer Services Agent

National Handling Services
02.2006 - 08.2008
  • Produced the weight and balance for outgoing flights to company and Civil aviation organization specifications.
  • Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers in case of disruptions during flights.
  • Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
  • Demonstrated high attention to detail, organization and management of multiple tasks.
  • Supervised aircraft loading and quick turnarounds to ensue a 100% ontime departure.

Education

FAA Flight Dispatch Certification

Jeppesen Flight Academy
Denver, CO
12-2011

Skills

  • Flight planning and Optimization
  • Weather Analysis and Meteorology
  • Aircraft Performance and Calculations
  • Air Traffic Control Procedure
  • Aviation Communication Systems
  • Regulatory compliance
  • Flight planning expertise
  • Flight Management Systems and Dispatch software

Accomplishments

  • Collaborated with a team of 4 members from different departments in the development of a Flight Readiness Log that increased flight preparedness and reduced delays by 95%.
  • Supervised and trained 5 dispatchers to ensue continuance.

Certification

  • Jeppesen Flight Academy - 09/2011 to 12/2011
  • Certified FAA flight Dispatcher -12/2011
  • Civil Aviation Organization of Zimbabwe dispatch licence-2016

Languages

English
Full Professional

Timeline

Senior Flight Dispatcher

Air Zimbabwe
01.2016 - 08.2024

Flight Dispatcher

Air Zimbabwe
08.2008 - 01.2016

Customer Services Agent

National Handling Services
02.2006 - 08.2008

FAA Flight Dispatch Certification

Jeppesen Flight Academy

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