Summary
Overview
Work History
Education
Skills
Custom Section 1
Timeline
Generic

Mallorey Koenig

Stillwater,MN

Summary

Experienced Medical Assistant with a strong focus on clinical triage and time management. Effectively coordinated multidisciplinary care, leading to improved patient education and compliance rates. Upheld high standards of compassionate care in all professional interactions.

Overview

5
5
years of professional experience

Work History

Certified Medical Assistant

HealthPartners Specialty Clinic
Hudson, WI
04.2025 - Current

Urology:

  • Perform catheter insertions, removals, irrigations, trial-of-void (TOV) assessments, and post-procedure monitoring.
  • Manage BCG and other intravesical therapy prep, patient screening, and safety protocols.
  • Assist with prostate procedures (TRUS, cystoscopy prep, PVR scans, uroflowmetry).
  • Educate patients on urologic conditions, postop care, infection prevention, and catheter management.
  • Support providers during in-office procedures and maintain sterile technique.

Cardiology:

  • Conduct EKGs, orthostatic vitals, 6-minute walk tests, and rhythm monitoring prep.
  • Prep patients for stress tests, echo appointments, and post-cardiac event follow-up.
  • Monitor cardiac symptoms, escalate red-flag presentations, and coordinate with cardiology providers.
  • Administer medications per provider orders and track patient response.
  • Provide education on cardiac risk factors, medication adherence, lifestyle modification, and postop care.

Oncology:

  • Support oncology providers with exam prep, symptom assessment, and treatment follow-up.
  • Monitor for chemo-related side effects and escalate abnormal findings promptly.
  • Educate patients on treatment plans, symptom management, and when to seek urgent care.
  • Perform frequent assessments for pain, infection risk, hydration status, and nutritional concerns.
  • Coordinate lab draws, imaging orders, referrals, and continuity-of-care communication.

General LPN Duties Across All Specialties:

  • Perform comprehensive triage (in-person and telephone) with accurate documentation.
  • Administer IM/SQ injections, wound care, labs, and point-of-care testing.
  • Manage medication reconciliation and refill protocols.
  • Utilize EPIC for patient charting, order entry, and care coordination.
  • Provide trauma-informed, compassionate care to diverse patient populations.
  • Maintain clinic flow, room patients efficiently, and support providers during peak hours.

Clinical Assistant – Family Medicine / Internal Me

Western Wisconsin Health
Baldwin/Roberts, WI
10.2021 - 04.2023
  • Acted as sole Clinical Assistant for a high-volume rural provider, coordinating transitions of care, follow-up instructions, and chronic disease education for predominantly Medicare-aged patients.
  • Conducted post-discharge outreach, medication reviews, follow-up scheduling, and symptom assessments to prevent readmissions.
  • Performed physical and psychosocial risk screenings, escalated concerns, and gathered data for individualized care plan development.
  • Managed all PAs, refill requests, provider calls, in-basket messages, and EMR documentation across multiple care teams.
  • Provided patient teaching on CHF symptom monitoring, BP management, wound care, diabetes basics, and preventive care adherence.

Clinical Assistant – Multi-Specialty Clinic

HealthPartners Specialty Clinic
Hudson, Wisconsin
01.2021 - 10.2021
  • Supported complex chronic-care patients with ongoing education, symptom management guidance, and follow-up care coordination.
  • Conducted detailed EMR reviews to prepare for patient outreach, clarify care needs, and support care plan goals.
  • Assisted with minor surgeries and sterile procedures; performed biopsies, injections, vitals, and chronic disease teaching.
  • Managed high-volume specialty in-baskets, patient calls, pre/post-procedure education, and multidisciplinary coordination.

Clinical Assistant – Allergy & Asthma / ENT

Midwest ENT
Eagan, Minnesota
06.2020 - 01.2021
  • Performed respiratory testing (spirometry, FeNO), allergy testing, injections, and patient education for long-term care plans.
  • Delivered asthma and allergy action plan teaching, medication adherence support, and follow-up coordination.
  • Assisted provider exams, scribed, documented in EMR, and collaborated on chronic symptom monitoring.

Education

Associate of Science - Licensed Practical Nurse (LPN)

Northwood Technical College
New Richmond
01-2026

Associate of Science - Registered Nurse (RN)

Northwood Technical College
New Richmond, WI
12-2027

Skills

  • Epic EMR Documentation
  • Clinical triage
  • Symptom monitoring
  • Clinical documentation
  • Compassionate care
  • HIPAA protocols
  • Needs assessments
  • Medical records oversight
  • Telephone etiquette
  • Team collaboration
  • Time management
  • Patient scheduling
  • Medical billing
  • Workflow organization
  • Phlebotomy techniques
  • Vital sign monitoring
  • HIPAA compliance
  • Treatment setup
  • Sterilization techniques
  • Safety compliance
  • Inventory and supply management
  • Medical billing and coding
  • Sample collection procedures
  • Payment collection
  • Multitasking and organization
  • Medical terminology
  • Clinical applications
  • Wound care
  • Patient assessments
  • Insurance confirmation
  • Professional bedside manner
  • Clinical operations
  • Care Management Software Systems
  • Prior Authorizations
  • Telehealth Coordination
  • CLIA-Waived Testing
  • Microsoft Teams/Office
  • Scheduling Systems
  • Secure Messaging
  • Patient Portal Management
  • Patient education
  • Care coordination
  • Medication management

Custom Section 1

  • Empathetic Communication
  • Flexibility in Dynamic Environments
  • Strong Judgment & Decision-making Skills
  • Conflict Resolution
  • Patient-Centered Orientation
  • Ability to Prioritize in High-Volume Settings
  • Rapid Learner who Assimilates Quickly
  • Strong Interdisciplinary Collaboration

Timeline

Certified Medical Assistant

HealthPartners Specialty Clinic
04.2025 - Current

Clinical Assistant – Family Medicine / Internal Me

Western Wisconsin Health
10.2021 - 04.2023

Clinical Assistant – Multi-Specialty Clinic

HealthPartners Specialty Clinic
01.2021 - 10.2021

Clinical Assistant – Allergy & Asthma / ENT

Midwest ENT
06.2020 - 01.2021

Associate of Science - Licensed Practical Nurse (LPN)

Northwood Technical College

Associate of Science - Registered Nurse (RN)

Northwood Technical College